Stephen Simpson

The tale of five monkeys in a cage has become a metaphor for Steve Simpson's distinctly challenging approach to customer service. This dynamic international speaker peels back the unwritten ground rules in your organisation to reveal the secrets of customer delight and bottom line performance.
With a rare combination of management skill and practical good humour, Steve offers a substance and style that has won him acclaim at industry conferences and corporate seminars throughout Australia, Asia and the United States.

Market leaders like the General Motors Acceptance Corporation, the National Institute of Education, Singapore, the International Customer Service Association, USA and the 8th World Swimming Championships have discovered the power of Steve Simpson's seminars to unleash a revolution in customer service.

Built from the ground up, the revolution begins by highlighting entrenched systems and attitudes that stifle excellence. Steve is then able to unlock the secrets that catapult service - a service revolution that strikes at the very heart of an organisation's culture.

In Steve's view, customers are yearning to discover a business that is efficient, trustworthy and committed to providing outstanding service. Exciting opportunities exist for organisations willing to invest in meeting the service challenge.

Topics include ...UGR's - The Secret Behind Your Business Performance

• Service Into Profit
• The Secrets Behind Australia's Customer Service Gold Meddallists
• Customer Service - Beyond the Superficial
• Creating a Culture of Service
• Six Tools to Get Inside the Customer's Mind

STEVE SIMPSON

UGR's - The Secrets Behind Your Business Performance
This presentation is Steve's signature piece. He presents an incredible and unique way to look at your business through a concept called UGRs. You will be spellbound when he tells of a true story of scientists who have studied primate behaviour, and how the results can shed a bright light on your team's performance. You will be amazed when Steve presents UGRs that exist in sporting team, and how these relate to your business.

Service Into Profit
Based on Steve's breakthrough book, "Service Into Profit", this session provides the four bases that every business needs to cover to ensure outstanding service. You will be guided step by step on how to put in place systems and strategies to lift service and profit. This is a presentation for managers who wish to improve service inside and out. It is practical, yet soundly based, challenging, yet easy to understand, valuable, yet enthralling. It is the beginning of the service revolution...

The Secret's Behind Australia's Customer Service Gold Medallist
This presentation has it all - internal and external customer service strategies that are used by organisations that include a primary school, a pharmacy, a casino, a tertiary college, a funeral parlour, a book store, a police district, a gas company and a health insurance company. What binds these, and other organisations together, is their action with regard to customer service, and Steve reveals all.

Customer Service - Beyond the Superficial
Too often, organisations think of Customer Service as something that only the front line staff have to worry about! This powerful presentation by Steve Simpson shows that Customer Service means a great deal more than answering the telephone within three rings, and serving customers with a smile.

Creating a Culture of Service
Is there a relationship between service and profit? You can bet on it! We all know that poor service costs - businesses lose customers without even knowing it. Perhaps more important however is the recently established fact that good service equates to improved profits. Great service pays, in more ways than we think. Client Ovations: It was indeed a pleasure to experience the inspirational presentation from Steve Simpson. The subject of UGRs was indeed an eye opener and gave us many valuable insights. I highly recommend Steve to any organisation looking to inspire and improve work place attitudes and enthusiasm.

Headway Gold Coast

Thank you for such an entertaining session! Your true professionalism and relaxed demeanour as a speaker really grabbed everyone's attention. I would unhesitatingly recommend you as a speaker because every business will benefit from your knowledge and the manner in which you deliver it.

Event Manager, Imagine Events/Interactive Theatre Australia,

Here was a speaker with enthusiasm. A speaker who involved his audience. A speaker who knew his product extremely well. Soon he had the audience in the palm of his hand which was no mean feat as Steve presented on the last day of the Conference - which means of course, that we had had two nights of hard "networking"., ,I enjoyed his session immensely and hope that our paths cross again in the not too distant future. I would have no hesitation in recommending Steve as a professional speaker. He is excellent.,

Principal, Australian Resume Verification Centre Pty. Ltd.,

We found ourselves inspired by Steve's infectious enthusiasm, and greatly impressed by the scope of his knowledge and the absolute ease with which he was able to convey his concepts. I and any member of senior management here at Headway Gold Coast would be eager and excited at the prospect of attending another of Steve's talks in the near future.,

Headway Gold Coast

The great thing I liked was your ability to engage with the audience, and the way you can laugh with them and at yourself!

Leadership Resources Limited

A thought provoking, enjoyable and challenging presentation. Steve brought his subject to life with a stimulating mixture of research material, case studies and humour.

Westlea Housing

It was great to hear you speak on UGRs last week. Now that I've been enlightened I'm seeing them everywhere.,,I really enjoyed the morning. I found the concept of UGRs very interesting ' will immediately use your theories in my business. Your presentation was easily the best at the conference.

Mayberry Pharmacy

Your workshop on ' Cracking the Corporate Culture ' was extremely well received by the Members of the Midlands Leadership Group. Rarely has a speaker lived up to his billing but you certainly did and your easy presentation style made the learning that much better. ,,The Member feedback was very positive and they certainly felt the workshop was one of the best we have had over the past three years. Not only will UGRs be part of our business language but the phrase starting with 'Around here we ......' has already got our members thinking and acting. Well done a very valuable workshop.

Midlands Leadership Group

Steve facilitated a very successful two day offsite for our national UGR Champions at the Gold Coast recently. Of all the conferences I have been to, this offsite was one of the best I have attended. The programme was innovative - a mystery bus tour to two major companies to see and discuss their culture first hand was a highlight, but the day two outcomes were also very good. As a result of this session I have established relationships to share experiences about our shared journey.

St. George Bank

'Highly recommend to anyone who wants to appreciate corporate culture' 'Completely relevant, has given me lots to think about.' 'Enlightening & interactive' Thanks again Steve, I look forward to working with you again in the future.

Gartner Group Australasia