Telstra Business Woman of the Year - Innovation and Information Industry Association "ICT Woman of the Year" Liesl Capper is CEO of MyCyberTwin and a dynamic and proficient speaker.
Liesl's strongest interest is in emerging trends, new forms of connectivity/technology interface between people, and how that impacts society and commerce. She pays particular attention to the impact of technology on the relationship that businesses have with customers.
Her latest venture, MyCyberTwin she co-founded with Dr John Zakos. MyCyberTwin allows companies to make a software clone of their best customer service representatives. The result is a virtual human, which lives on a web site, or any online environment. Cybertwins replace contact centre staff. They are intelligent, consistent, friendly, and every aspect of the conversations with clients can be measured and tracked. Companies have complete control over everything the cybertwin says, and can design their twin to achieve their business objectives. No special skills are needed to build and maintain a twin.
MyCybertwin was the recent recipient of a large federal Government grant, and their virtual agents have clients like NASA, NAB, PBL Media, and Accenture.
Liesl has over 15 years, international experience managing growth businesses. Before MyCyberTwin, Capper was founder and CEO of Mooter. Mooter is a stock-exchange listed company specializing in search and behavioural targeting. While leading Mooter, she raised millions in venture capital, created patents and defensible technology managed the expansion into US and Asian markets, secured deals with major clients including Yahoo! and Fairfax; and prepared the company for listing.
Prior to Mooter, while in her twenties, Capper built a multi-national education franchise to 38 branches in four countries. She took the business online, and exited the business successfully via management buyout. Capper holds a bachelors degree in Psychology & Education, and has completed a Post-Graduate Certificate in Venture Development. She is also a graduate of the Australian Institute of Company Directors, and has been an invited speaker at several international conferences. Recently, Capper was honoured by the Women in Technology organization, for her groundbreaking efforts in IT, as the recipient of their ICT outstanding achievement Optus award. Liesl's recent awards include ACS honorary member, Women in IT Optus award -outstanding achievement in ICT, Pearcey Award Hall of Fame finalist and MyCyberTwin recently won the ATS patrons Rising Star award for export achievements.
Liesl has three technology patents to her name (two in search, and one in artificial intelligence robots). She holds a bachelors degree in psychology & education, and has completed a graduate certificate in venture development. She is also a graduate of the Australian Institute of Company Directors and has been an invited speaker at several international conferences. Recently, she was honoured by the organization "Australian Women in Technology" for her groundbreaking efforts in IT, as the recipient of their outstanding achievement award. The first company Liesl founded and directed was a large education franchise, which grew to 38 branches in four countries, and is still growing strongly.
Her second company she founded was Mooter media, a successful search engine which sells personalisation technology. Winning clients like Yahoo and Fairfax, led to the company being listed on the ASX.
Liesl's presentation topics include:
- Machines to replace humans completely?
- The Future of client-company interaction.
- How shifts in society and the internet are affecting the technology needs of enterprises.
- Death to comfort zones - which major technology platforms will be redundant 10 years from now.
- How new Artificial Intelligence robots are completely replacing contact centre humans, and outperforming them too.
- Growing in a downturn - What technology will enterprises buy in the teeth of a recession
- Social Media
-Virtual Agents (Customer Service)
- Woman in Leadership