Steven Di Pietro

$5,000-$10,000
Australia - NSW

Steven runs a mystery shopping business employing 30,000 contractors around Australia and NZ. He has set up 5 businesses, including a mortgage operation in the USA when working of Macquarie Bank. 

It is his obsession to connect purpose and performance both on a personal and organisational level. He works through connections by inveiling organisational and personal truth.

Steven often descibes himself as a GPS unit - he will help you find your destination, keep you on track but leave the steering and the driving to the client. It is the hard data, however that reveals the truth. His experience with data provides unique insights into what does and what does not work. His solution lies in helping organisations find their purpose beyond strategies, vision, mission and goals. Ultimately the magic happens when a company connects its true purpose with its everyday activities. At that point the organisation is producing maximum value with engaged customers and staff.   

A keynote speaker showing people and companies how to connect with their mission and service to others.

Testimonials

Again such a simple message that it is amazing that we don't see the connection - service and sales - interchangeable.
- Woolworths

Mystery Shopping has been a key tool in Adelaide Bank's improvement in the Roy Morgan Customer Satisfaction Research Survey over the last 12 months, showing an increase from about 70% in early 2006 to a sustained performance level around 80% over the past 6 - 9 months, culminating in a peak result of 84.7% in May 2007. This is an absolute credit to the hard work and focus of our staff. This increase now puts Adelaide Bank as the most highly rated bank nationally, 10% clear of ANZ in the field of customer satisfaction.
- Adelaide Bank

Steven Di Pietro speaker

Other speakers you might like:

Kate Morris

Beauty advocate Kate Morris, founder of Adorebeauty.com.au, started Australia’s first beauty e-commerce site in 1999 from a garage in Melbourne at the age of 21.

Starting with just $12,000 and two little known cosmetic companies on board, Adore Beauty has grown to more than 200 brands, 13,000 products, and hundreds of thousands of customers.

Pippa Hallas

Ella Baché is a respected skin care brand revered across the country. You may think you know its story, but there’s so much more to this brand than meets the eye.

It all started with a bold woman, a pot of wax and the decision to stand out in the foyer of David Jones.

Now, for the first time, CEO Pippa Hallas is opening up about the journey behind the brand, the disruptions, the innovations, the mistakes, the risks - and what it really takes to steer an 80 year old business through a rapidly changing world.

Alex Allwood

Alex Allwood is regarded as one of Australia’s leading authorities on customer experience. An engaging speaker and presenter, Alex’s customised conference keynotes, seminar presentations and workshops are described as ‘powerful, inspiring and actionable’.

John Hale

John Hale speaks at conferences, advises on strategy and runs development programs for leaders.

Wade Jackson

Wade Jackson is an internationally recognized peak performance strategist who specializes in human development and business in action – helping you do it better, faster, leaner. A master educator, his teaching style is engaging, practical, human and powerful. World leading management thinkers such as Stephen Covey and Edward de Bono praise his work.

Wade is a dynamic presenter who has a unique combination of inspirational messages, practical tools and a high energy and humorous delivery that gets his audience awake and on purpose.

 

Back to Top /**/