This coming year is shaping up to be full of exciting challenges. Our speakers give you an insight into what trends to follow, what thought processes to consider, and what innovations should be on your radar.
Any experienced surfer knows how important it is to keep one eye fixed on the horizon. While a wave is still forming a long way off, that is the time to start paddling, to get into position and get ready. Leave it too long or fail to move at all, and you’ll be wiped out as the wave crashes upon you.
World class musician and thought leader Mark Schulman shares one of his most potent formulas that he has incorporated into his daily life for many years - a key to success that has kept him in the forefront of the minds of some of the worlds most successfull entertainers and business leaders.
During the 2018 Teleperformance Leader Insights Forum in Dubai and Amsterdam, I shared the foresight that customers are taking life (and commercial) matters into their own hands. Literally and metaphorically. This empowerment fundamentally calls for a re-design of your brand’s customer journey, and a re-assessment of the strategic and tactical roles of your marketing, customer experience and sales professionals. Yesterday your customer changed. Now it must be your turn.
No matter who you are, or what walk of life you come from, we all have something in common - money. Whether you have a little or a lot, money will be at the top of the list for people to talk about, as Australia experiences its first real property downturn in over 10 years, and banks tighten lending conditions due to the Royal Commission into Financial Services.
What makes this The Future Consumer’s generation so significant is that they are not shaped by an analog past, instead their default is digital. A magazine is not a magazine; it’s a broken iPad. They may not understand why there was ever a need for a physical street directory, because in their world everyone, everywhere has Google Maps at their fingertips. Interestingly enough, the pure digital native doesn’t know why the save icon in Microsoft Word has the image of a floppy disk, because they’ve never used one.
Creative content is more important now than ever before because the digital world is noisy. It’s more than noisy. It’s loud, chaotic and it’s so easy to get distracted, right?Every hour, every minute, every second, millions of people around the world are posting, commenting and chronically oversharing.
Aviation is a very safe form of transport, in fact THE safest by a large statistical margin. This culminated in the perfect score of 100% fatality free year in 2017. Not bad when you consider over 45 million commercial flights took place with the equivalent of half the global population or 2 billion people travelled by air that year.
Agile, adaptive, resilient, collaborative, creative, emergent, regenerative - we live in a VUCA world: Volatile; Uncertain; Complex; Ambiguous. This most definitely is not new news to most of us. Everyday we hear stories about how the world, business and our economy is changing at a velocity we’ve never experienced.
The situation was every leader’s worst nightmare: Archana Patchirajan, founder of an Indian technology startup, had to call her staff into a meeting and give them some devastating news. Due to a stark lack of funds, Archana would have to let them go. She could no longer afford to pay them.