Eight Customer Experience Speakers to Book for CX Day 2026

Anthony is a charismatic, dynamic & super-energetic professional speaker who will leave your audience begging for more. Anthony has 13 years experience in corporate Australia in sales, marketing & people management roles, and for the last 20+ years has spoken professionally around the world to hundreds of thousands of people across a diverse range of industries in 5 continents. His core topics focus on changing mindset & recalibrating thinking to drive performance and engagement, and is relevant to a broad range of audience roles & responsibilities.

Claire Boscq CSP has been ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years and is an international keynote speaker known as the CX Energizer. With over 30 years of expertise in Customer eXperience, mystery shopping, and employee engagement, she is recognised worldwide as a leading authority in the CX industry. Blending Feng Shui wisdom with modern business strategy, Claire helps organisations align culture, energise people, and elevate performance, delivering inspiring keynotes in English and French.

If you?re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than introducing better processes and procedures ? and it works. Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.

Velia is an entertaining speaker and MC who combines laughter, learning and practical insight. With over 25 years' experience working with CEOs and senior leaders, she challenges audiences to communicate better, strengthen leadership and improve performance. Known as a trusted adviser, Velia brings honesty, warmth and real-world experience to every presentation, leaving audiences with valuable, actionable takeaways.

Peter Merrett is a multi-award-winning luxury hotelier, Australia's 2024 Keynote Speaker of the Year, and the visionary founder of The House of Wonderful. With over thirty-five years of transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class, Peter has revitalised the hearts of some of the world's most recognised brands. His approach goes beyond KPIs and mission statements, bringing wonder back to life, leadership, and service in a way that creates extraordinary results.

Alex is Australia's go-to authority on customer experience, customer empathy, AI-driven CX and customer retention and growth strategy. A pioneer here, she was among the first to publish on the subject, with Customer Experience is the Brand and Customer Empathy, and a third book due in 2026. Two decades of real-world expertise, powerful insights and storytelling that drives action.

One of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world. Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.

Dan is an international keynote speaker and coach. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana. He is the author of two books and the co-host of an award-winning podcast.