Andrew Gray

Andrew is a Senior Facilitator with Melbourne Playback Theatre. He shapes and crafts compelling stories to inspire both individuals and organisations.

Andrew is passionate about bringing out the best in each individual, team and organisation he works with. An exceptional service background, married with a charismatic communication style and a trusted ability to work with diverse organisations, means Andrew powerfully influences and impacts each group he facilitates.
Andrew is a highly skilled educator who assists his clients to develop and transform their abilities, imagination and self-belief. Andrew delivers training, facilitation and practical keynotes that are authentic, experientially based, thought provoking, behaviour changing and inclusive. 

Andrew has worked extensively with major corporate clients, educational instituitions and the not for profit sector, including Melbourne Business School, Ernst & Young, PwC, Melbourne City Mission, ANZ, Scope and the Metropolitan Fire Board.

In 2012/13 Andrew co-designed and delivered the Leadership and Service Culture Induction training sessions for Qantas Domestic Ground Operations.

Since July 2013, Andrew has been engaged in facilitating The Next Step program for frontline Qantas Domestic staff for the John Izzo Group.

Speciality Areas

  • Change and Culture Communication
  • Resilience
  • Leadership
  • Defining Narrative
  • Exceptional Service
  • Facilitation Moderator
  • Master of Ceremonies


Communication: Effective Presenting & Compelling Story Telling
Explore practical strategies and exercises to overcome nerves and "the inner critic" and deliver presentations easily and effectively. The power of story telling and finding your voice as a storyteller. Sharing a personal story to inspire and persuade.

Personal Brand: What it means, How it impacts, When it matters
Defining our values, our purpose and what we want to be known for, impacts and influences massively our ability to lead and transform our teams and companies.

Stepping Up: How taking responsibility changes everything
This powerful change program based on Dr. John Izzo's work provides a clear pathway for managing and negotiating change within a culture 

Developing & Sustaining Resilience: Individually & Culturally
A keynote/workshop delivering the latest research and practical applications on stress, anxiety and resilience within workplace cultures. A more resilient culture/employee has profound impacts on productivity.

Exceptional Service: What it looks like, Why it matters & How to build it
Drawing on Andrew's experience working in some of the finest restaurants in Sydney, Melbourne and New York - Rockpool, Berowa Waters Inn, Stephanies, Picholine and Artisinal - and his more recent work with Qantas, this keynote/workshop investigates behaviour, attitude and language and its impact on building an exceptional service culture. Examples and stories of leading worldwide service focused companies are explored.


Andrew is not your "run of the mill" facilitator. He has a skill-set that is highly experiential and credible and appeals to both "left brain" and "right brain" thinkers. He has the rare ability to cultivate comfort and challenge, curiosity and knowledge - all at once. I recommend him highly and without reservation.
- Susan David, Ph.D. Director, Evidence Based Psychology, Harvard University

Andrew possesses the ability to articulate his ideas and thoughts with both clarity and passion, while engaging with, and sensitive to, another person's perspective and viewpoint. Andrew brings a playful and delightful sense of humour to his facilitating style, still ensuring the ideas/issues being explored are tackled thoroughly and robustly. I have also witnessed Andrew respond with grace, openness and steadfastness when faced with extreme provocation and resistance from a particularly challenging participant.
- Matthew Lee - Executive Manager Ground Operations - Qantas Airways Limited

It is his versatile skills as a teacher, trainer, facilitator, actor and director that allows for and encourages a safe but adventurous environment in which participants are encouraged to explore and discover qualities and insights by which to approach new challenges. On a number of occasions, Andrew has handled challenging or vulnerable participants and their effect on the dynamic of the group…I recommend Andrew to your organisation knowing that your training participants will be in the safest and best of hands.
- Loraine Little | Regional Arts Development Officer - Faculty of The VCA & MCM

Andrew maintained his energy, not only throughout each long day, commanding the attention and participation of 35+ participants, but throughout the whole schedule (He facilitated in excess of 50 events!) Andrew managed some really tricky situations with restraint, sensitivity and consideration. He is true to his craft and is a role model for the techniques he is communicating to his audience. Andrew’s improvisational abilities, his spontaneity, help him to manage and engage his audience at all times.
- Nikki Thorn - Manager Service Culture, Qantas Airways Limited

Andrew Gray speaker

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