Barbara Glanz

Barbara Glanz, CSP, works with organizations that want to improve morale, retention and service and with people who want to rediscover the joy in their work and in their lives.

She is the author of six best-selling HOW-TO books:
Balancing Acts - More Than 250 Guiltfree, Creative Ideas to Blend your Work and Your Life
Handle with CARE - Motivating and Retaining your Employees CARE Packages for the Workplace: Dozens of Little Things You Can Do to Regenerate Spirit at Work
CARE Packages for the Home - Ways to Regenerate Spirit Where You Live
The Creative Communicator - 399 Ways to Make Your Business Communications Meaningful and Inspiring
Building Customer Loyalty - How YOU Can Help Keep Customers Returning.

She is known as the business speaker who speaks to your heart as well as to your head, and she has presented to conferences, associations, and organizations worldwide.

"The Simple Truths of Service - Inspired by Johnny the Bagger"
This session is based on an unforgettable story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

Because of her master's degree in adult learning, all Barbara's presentations are designed around adult learning principles which help to assure behavior change. Barbara will customize this session by assisting you in collecting stories from your own or your clients' organizations to illustrate each of the ten simple truths of service and then to celebrate those successes. She will add a number of models, some of her own stories, lots of ideas, and industry cartoons as well as several interactive exercises to make the presentation more fun and actionable.

Known as the business speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, "Spreading Contagious Enthusiasm- tm."


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