Barbara Glanz, CSP, works with organizations that want to improve morale, retention and service and with people who want to rediscover the joy in their work and in their lives.

She is the author of six best-selling HOW-TO books:
Balancing Acts - More Than 250 Guiltfree, Creative Ideas to Blend your Work and Your Life
Handle with CARE - Motivating and Retaining your Employees CARE Packages for the Workplace: Dozens of Little Things You Can Do to Regenerate Spirit at Work
CARE Packages for the Home - Ways to Regenerate Spirit Where You Live
The Creative Communicator - 399 Ways to Make Your Business Communications Meaningful and Inspiring
Building Customer Loyalty - How YOU Can Help Keep Customers Returning.

She is known as the business speaker who speaks to your heart as well as to your head, and she has presented to conferences, associations, and organizations worldwide.

"The Simple Truths of Service - Inspired by Johnny the Bagger"
This session is based on an unforgettable story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving customers more than they expect. This session, based on the exciting new book by Ken Blanchard and Barbara Glanz, shares ten simple truths of service that will help organizations to reshape their culture around serving the customer. It will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

Because of her master's degree in adult learning, all Barbara's presentations are designed around adult learning principles which help to assure behavior change. Barbara will customize this session by assisting you in collecting stories from your own or your clients' organizations to illustrate each of the ten simple truths of service and then to celebrate those successes. She will add a number of models, some of her own stories, lots of ideas, and industry cartoons as well as several interactive exercises to make the presentation more fun and actionable.

Known as the business speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, "Spreading Contagious Enthusiasm- tm."


Barbara Glanz speaker

Other speakers you might like:

Kate Morris

Beauty advocate Kate Morris, founder of Adorebeauty.com.au, started Australia’s first beauty e-commerce site in 1999 from a garage in Melbourne at the age of 21.

Starting with just $12,000 and two little known cosmetic companies on board, Adore Beauty has grown to more than 200 brands, 13,000 products, and hundreds of thousands of customers.

Scott Dutton

Scott is the Conflict Whisperer and the Fun Maker! Scott is known as the most engaging, insightful & fun speaker in the conflict resolution arena. He has presented to more than 10,000 professionals and is in high demand as a keynote speaker and workshop facilitator.

Scott has been awarded CSP (Certified Speaking Professional) designation - the highest international measure of speaking competence. He is accredited as one of Australia's top 100 certified speaking professionals by the Professional Speakers Australia (PSA) and is recognised by the Global Speakers Federation (GSF) as among the top 12% of professional speakers worldwide.

James Castrission

Cas is an Aussie Explorer constantly pushing the boundaries of human endurance.

Most recently, on the 26th January 2012, he made history by completing the longest unsupportedpolar expedition of all time, alongside his best mate, Jonesy. In 100 years of polar exploration no-one had EVER walked from the edge of Antarctica to the South Pole and back without assistance. Many had tried, none had succeeded. After 89 gruelling days they made it back to the coast after having skied 2275km with everything they needed to survive in the harshest environment on Earth.

Justin Jones

Justin Jones (or other wise affectionately known as Jonesy) is one of Australia’s premier motivational speakers and extreme adventurers. Constantly pushing the boundaries of human endurance he has undertaken a number of large scale expeditions over the past 14 years. Two in particular have captured global acclaim and attention, setting 2 Guinness World records.

Pippa Hallas

Ella Baché is a respected skin care brand revered across the country. You may think you know its story, but there’s so much more to this brand than meets the eye.

It all started with a bold woman, a pot of wax and the decision to stand out in the foyer of David Jones.

Now, for the first time, CEO Pippa Hallas is opening up about the journey behind the brand, the disruptions, the innovations, the mistakes, the risks - and what it really takes to steer an 80 year old business through a rapidly changing world.

A massive thank you to you both for all your assistance from selecting to co-ordinating the speakers for our annual ProLoan conference. Feedback was that this year’s speakers where the best they had EVER heard at ANY event. So this is pretty amazing, because they do go to a lot of sessions like these.

Director of Network Relationships - Proloan (aust) pty ltd

Again this year you and your team have been fantastic and extremely helpful.  In regards to you Sharm, you have been an absolute star and phenomenal help with our speakers and presenters, a great communicator, wealth of knowledge and so prompt with responding and looking at ways to cater to our needs.

Event Manager Fitness Australia

I would recommend, without hesitation, the services of Jane Rowland Smith and Ovations. Jane answered a last minute call to arrange a guest speaker for our principals. Nothing was too much effort, all was arranged within hours, and went very smoothly. The guest speaker was exactly what we required and our brief was followed. Thank you Jane and the team at Ovations.

Executive Director of Schools Catholic Education Diocese of Parramatta

All aspects of the process has always gone seamlessly with Ovations and we will continue to seek your assistance for the awards in the coming years.

Thank you again, your help has meant that our Awards are very professional and extremely well received by our members and guests.

Executive Assistant BSCAA NSW Division

Jane, I personally want to thank you for all of your support, advice, patience and all round kindness that you have given me over the last 3 or so years.  This event would not have been as successful without the valuable MC’s you have recommended and the support you provided me when it all just seemed too hard

Shona Dilley – Smart School Awards, Department of Education
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