Dr Catriona Wallace is an Entrepreneur, Customer Experience Futurist and Chief Executive of three Sydney-based businesses, Fifth Quadrant, Australia's largest independent Customer Experience Strategy, Design & Research firm; ACA Research, a market research company; and Flamingo Ventures, a celebrated tech tart-up, one of the world's first Vendor Relationship Management (VRM) companies.
Dr Wallace has a PhD in Leadership & Organisational Behaviour from the Australian Graduate School of Management and is a well published author and internationally renowned public speaker.
Catriona is also the Founder of philanthropic organisations: Indigo Express Fund - Indigenous literacy programs; Kids in Philanthropy - developing a social conscience and practice of giving in kids for kids ; and Out and Up - an employment program for women prisoners and Asylum Seekers.
Catriona also partnered with Anne Summers to create the celebrated Anne Summers Conversation Event and television programs.
Catriona is recognised as a leading media and industry commentator on Customer Experience, Entrepreneurialism, Women in Leadership and Philanthropy.
Over the last 5 years Dr Wallace has conducted over 200 speaking engagements ranging from hosting US-based, Asia Pacific and Australian business conferences, Executive Briefings and webinars to moderating the sell out Anne Summers Conversations events.
Catriona has presented keynotes in: Australia, New Zealand, Singapore, Malaysia, Philippines, Thailand, Taiwan, Indonesia, Korea, Japan, China, Hong Kong, India, US, Mexico, UK, France and Portugal.
Dr Wallace presents the following topics:
1. The Future of Customer Experience
2. The Consumer Power Economy: When customers take charge
3. Vendor Relationship Management (VRM) - the new CRM
5. Corporate Entrepreneurialism
6. The Importance of Data & Big Data
7. Women In Leadership - The Rise of the Feminine Archetype
8. New Models of Philanthropy