Dr Catriona Wallace is an Entrepreneur, Customer Experience Futurist and Chief Executive of three Sydney-based businesses, Fifth Quadrant, Australia's largest independent Customer Experience Strategy, Design & Research firm; ACA Research, a market research company; and Flamingo Ventures, a celebrated tech tart-up, one of the world's first Vendor Relationship Management (VRM) companies.

Dr Wallace has a PhD in Leadership & Organisational Behaviour from the Australian Graduate School of Management and is a well published author and internationally renowned public speaker.

Catriona is also the Founder of philanthropic organisations: Indigo Express Fund - Indigenous literacy programs; Kids in Philanthropy - developing a social conscience and practice of giving in kids for kids ; and Out and Up - an employment program for women prisoners and Asylum Seekers.

Catriona also partnered with Anne Summers to create the celebrated Anne Summers Conversation Event and television programs.

Catriona is recognised as a leading media and industry commentator on Customer Experience, Entrepreneurialism, Women in Leadership and Philanthropy.

Over the last 5 years Dr Wallace has conducted over 200 speaking engagements ranging from hosting US-based, Asia Pacific and Australian business conferences, Executive Briefings and webinars to moderating the sell out Anne Summers Conversations events.

Catriona has presented keynotes in: Australia, New Zealand, Singapore, Malaysia, Philippines, Thailand, Taiwan, Indonesia, Korea, Japan, China, Hong Kong, India, US, Mexico, UK, France and Portugal.

Dr Wallace presents the following topics:
1. The Future of Customer Experience
2. The Consumer Power Economy: When customers take charge
3. Vendor Relationship Management (VRM) - the new CRM
4. Entrepreneurship
5. Corporate Entrepreneurialism
6. The Importance of Data & Big Data
7. Women In Leadership - The Rise of the Feminine Archetype
8. New Models of Philanthropy


Catriona Wallace speaker

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Dale Beaumont is best known as an award winning entrepreneur, technology enthusiast and a passionate promoter of education.

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A massive thank you to you both for all your assistance from selecting to co-ordinating the speakers for our annual ProLoan conference. Feedback was that this year’s speakers where the best they had EVER heard at ANY event. So this is pretty amazing, because they do go to a lot of sessions like these.

Director of Network Relationships - Proloan (aust) pty ltd

Again this year you and your team have been fantastic and extremely helpful.  In regards to you Sharm, you have been an absolute star and phenomenal help with our speakers and presenters, a great communicator, wealth of knowledge and so prompt with responding and looking at ways to cater to our needs.

Event Manager Fitness Australia

I would recommend, without hesitation, the services of Jane Rowland Smith and Ovations. Jane answered a last minute call to arrange a guest speaker for our principals. Nothing was too much effort, all was arranged within hours, and went very smoothly. The guest speaker was exactly what we required and our brief was followed. Thank you Jane and the team at Ovations.

Executive Director of Schools Catholic Education Diocese of Parramatta

All aspects of the process has always gone seamlessly with Ovations and we will continue to seek your assistance for the awards in the coming years.

Thank you again, your help has meant that our Awards are very professional and extremely well received by our members and guests.

Executive Assistant BSCAA NSW Division

Jane, I personally want to thank you for all of your support, advice, patience and all round kindness that you have given me over the last 3 or so years.  This event would not have been as successful without the valuable MC’s you have recommended and the support you provided me when it all just seemed too hard

Shona Dilley – Smart School Awards, Department of Education
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