Dr Catriona Wallace is an entrepreneur in the Artificial Intelligence field, and Founder & Executive Director of the stock exchange listed company Flamingo AI - a machine-learning company with headquarters in New York and Sydney.
As one of the world’s most cited experts on Artificial Intelligence, Ethics & Human Rights in technology and Women in Leadership, Dr Catriona Wallace has established herself as the innovative go-to expert for optimizing customer experience. As a result, she's the most natural authority to consult with when looking at ways to introduce emerging technologies into business.
In 2014, Catriona founded artificial intelligence FinTech Flamingo AI, a company working at the cutting edge of AI technology to provide cognitive virtual assistance for employees and customers. Flamingo AI is the second only female led (CEO & Chair) business ever to list on the Australian Stock Exchange.
Dr Catriona Wallace has a long list of accolades that has seen her recognised as one of the most influential women in business & entrepreneurship. She has achieved significant awards in technology & innovation and recently won the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). In large part, this success comes directly as a result of her ability to analyze data and identify specific problems, giving her the knowledge she needs to develop novel solutions.
With a dedicated passion for encouraging more women to pursue careers in technology, Catriona is leading by example. She has a PhD in Organizational Behaviour, BA in Economic History, A Masters in Arts and is a published author and data analyst. Catriona’s links with business schools around the world allow her to share international practice and case studies, and as such brings a strong evidence-based approach to her speaking topics.
Catriona is also a philanthropist, human rights activist and mother of five.
Crisis Leadership - What the fires taught us
A Sustainability Topic
Summer 2019 saw the world’s attention turn to the devastating bushfires that deeply impacted Australia. 46 million acres were burned. 20 times larger than the Amazon fires.
It was an emergency. A national crisis.
Much commentary focused on leadership from politicians, responders, communities, businesses, agencies and individuals. So, what is Crisis Leadership and how is it done well?
With first-hand experience of the fires destroying two family properties, Dr Catriona Wallace presents on the emerging topic of Crisis Leadership - the ability to direct and effectively reduce the duration and impact of extreme situations. Crisis Leadership focuses on multi-level strategy with multi-level contingencies, multi-mode communications, clarity of vision, explicit and actioned values, effective logistics and building empathy and caring relationships. This is done through leading decisively, continuously framing the crisis, ensuring diversity in teams and decision making, actively communicating, logistical excellence, being ready for the unexpected and driving actionable intelligence.
What happens and who leads before, during and after a crisis? Lessons from the Australian Bushfire Crisis are discussed and analysed with a model for effective Crisis Leadership presented.
- Identifying a crisis
- Effective leadership attributes during crisis
- Leadership team constructs, behaviours, skills and attitudes
- Leading out of the crisis
- A model for Crisis Leadership
- Leadership teams
- Executive teams
- Community leadership
- All sectors
Dr Catriona Wallace, a speaker in AI, Ethics, Customer Experience and Leadership has a family cattle station of about 10,000 acres, that was destroyed during the Australian Summer of 2019 disastrous wildfires. Sadly, Catriona’s family also had a summer house on the South Coast of NSW which was in the town of Rosedale which bore the brunt of three fire fronts on New Year’s Eve. Since November Catriona has been actively engaged in both the farm and beach communities as they begin their recovery.
Human + Machine: The Rise of Artificial Intelligence
AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and types of AI including:
- Machine Learning
- Computer Vision
- Conversational Platforms
- Autonomous Machines
- Data Science and Analytics
Also presented will be the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.
Key takeaways include:
- Definitions of AI
- Market size and forces
- How to determine best Use Cases
- AI planning and getting started
AI Strategy: Centers of Excellence, Human Rights & Ethics
We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.
Key takeaways include:
- State of the market – AI & Machine Learning
- AI Strategy planning & Roadmap development
- Developing AI Centres of Excellence
- Developing Human Right & Ethics frameworks
The Future of Customer Experience: AI powered digital augmenting humans
The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human+digital+ machine.
- What customers actually want
- Customer experience strategy
- Human + machine customer experience jobs
- Customer experience technologies
- Omni channel management
Women in Leadership, Start Up & STEM: How do we do it?
Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.
Key take aways include how to be:
- A woman of power and an authentic leader
- A Good Man, supportive of women
- An Un-Mother
- Comfortable in the Long Hall of Mirrors
- Dealing with life when everything is on fire - all the time.
A highlight of the afternoon. We were all inspired by Catriona's wisdom on so many issues. Australia needs hundreds more inspirational leaders like Catriona for our future.
Australian Mathematical Sciences Institute
Catriona is the real deal in innovation and business today. She provides invaluable insights and brings her real-life experience and intelligence to the discussion.
Australian Financial Review
One of the best presentations that I have seen. Dr Wallace used audience participation and her own personal story as a woman to highlight the challenges and opportunities in the tech industry. We would certainly ask Dr Wallace to present again at any of our future events to students and alumni.
UNSW Business School and Director, AGSM UNSW Business School
Catriona has made a valuable contribution to CUA as both as a partner and as an educational speaker.
Catriona Wallace provided a memorable experience for our first AI Masterclass at Upward Hartford. Dr. Wallace engaged the audience from start to finish, encouraging active participation throughout the session and inspiring direct collaboration among participants. The content was informative & accessible for all levels of industry knowledge and experience, which is especially important for a hub such as ours that attracts tech experts, students & entrepreneurs across industries. We so look forward to welcoming Catriona back for future sessions.
Dr. Catriona Wallace is among the most dynamic speakers that have graced our stage at the Auto Insurance Report National Conference in our 22 years. The audience was interested in her general topic of artificial intelligence, but it was essential to quickly go from the general to the specific, and tell them what AI meant to auto insurance. Dr. Wallace delivered wonderfully on both points.
Brian P. Sullivan, Chairman, Auto Insurance Report National Conference