CX energizer l | Keynote Speaker | Top 10 Customer eXperience Global Gurus
Lead with heart, grow with purpose
Claire Boscq CSP has been ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years and is an international keynote speaker known as the CX Energizer. With over 30 years of expertise in Customer eXperience, mystery shopping, and employee engagement, she is recognised worldwide as a leading authority in the CX industry.
Through her Heart-Led Business Growth Blueprint™, Claire helps organisations elevate customer experience by energising their people, harmonising their spaces, and leading with heart. Soulful in essence and strategic in action, this approach blends ancient Feng Shui principles with modern business strategy to create more conscious, connected, and high-performing organisations.
Author of five books, including two best-sellers, Claire was awarded the prestigious CSP designation in 2025, having delivered transformative keynotes in more than 30 countries, in both English and French. A passionate advocate for soulful yet strategic leadership, she brings infectious energy, authenticity, and a touch of French flair to every stage.
Elevating Customer eXperience, one heartbeat at a time.
Testimonials
A big thank you to Claire for delivering an inspiring closing keynote at our CX Forum in Zurich - May 2025. Her energy and insights truly resonated with the audience. It was also a pleasure to work with her in the lead-up to the event-our collaboration was smooth, professional, and appreciative throughout."
Helmut Blocher, SUCCUS Conferences
On behalf of QnA International and the entire DWP team, I would like to thank you for being such a valuable part of our Doha journey at the 9 th Annual DWP Congress held in partnership with our host partner Visit Qatar. It was truly an honor to have you in Doha and we cannot thank you enough for your support, encouragement, enthusiasm and your trust in the DWP Brand. Our Theme in 2023 evoked "Opulent Extravaganza" leveraging on the growing demand for luxury clients looking for a more personalized and niche experience. Your bright yellow dress brought sunshine in the room and your liveliness was just what the audience wanted at DWP. The session you presented was definitely what was needed to wake the audience up and give them a different perspective on client experiences. Having your presence at the congress created a huge impact not only on the attendees but also on the various partners you met. We at DWP are eternally grateful that you were able to join us in Doha and share your pearls of wisdom with the attendees and our partners who were so excited to meet you. With up to 500 Destination Wedding Professionals from more than 70 countries joining us in Doha. we are eternally grateful to have shared it with us in Doha. Once again it was a pleasure hosting you at the congress. Thank you for being AWESOME!!! Thank you for being AWESOME!!!! With much gratitude,
Prachi Dawar, Director – Conferences and Events, QNA International
A heartfelt thank you to the incredible Claire Boscq for her outstanding performance as the emcee for our GSS Gala Night Summit in September 2024! Your energy, fire, and passion lit up the entire evening, making it truly unforgettable.
Claire, your unwavering support for VSAI has always been a beacon of encouragement for our community. You consistently step up whenever we need you, bringing not just your talents but also your genuine enthusiasm and warmth.
Your ability to engage and inspire the audience created an atmosphere of joy and connection, and we are so grateful for the magic you brought to the stage
Thank you for being such a vital part of our journey and for believing in what we do.
We love you Claire Boscq !
Dr. Wendy Lee, CSP, DBA, CBIP
It is with great pleasure that I offer my highest recommendation for you as a master of ceremonies!
Your performance during the UAE-France Business Days was truly outstanding!
Your stage presence is commanding and your ability to connect with the audience is remarkable.
As everybody was impressed by your energy and enthusiasm, the positive feedback we received from guests was overwhelming, praising your ability to set the right tone and ensure everyone felt involved.
"Merci encore" for your professionalism.
I wish you continued achievements in your career and I do hope our paths will cross again in the future.
Agnes Lopez Cruz Managing Director - CCI France UAE
I have the immense pleasure to co-Emcee with Claire at our national French speakers convention (AFCP). Claire was the main host, and I did few appearances on her side. Her energy matches her professionalism. Based on her agility and adaptability, Claire is not only a safe choice, she is the choice I will recommend first!
Philippe Boulanger, Past President AFCP
It was a great pleasure meeting you in Goa. A big thank you for your incredible contribution to the 10th Annual MICE India and Luxury Travel Congress! Your insights and expertise truly enriched the event and left a lasting impact on our attendees. We're grateful for your dedication and look forward to more collaborations in the future. You truly are an inspirer and an energizer! Regards,
Raj Thulasidasan, Senior Conference Producer – QnA International
Thank you for joining us as a VIP Speaker at the 3rd Annual HRSE KSA - an event that brought together regional thought leaders with an aim to examine existing HR trends, challenges and highlight opportunities shaping the future of work across The Kingdom!
I honestly, truly, thoroughly enjoyed your session - fantastic content and delivery. Moreover, we received wonderful feedback on your session - a direct consequence of your thought leadership and engaging session.
I am delighted to have had the opportunity to know you better, work with you and I look forward to working with you in the future.
Gaurie Dhawan, Informa Middle East, Senior Conference Manager
Thank you for your energizing speech at both of our events in the Dubai Government Human Resources Forum and HRSE KSA . Your insights on cultivating energy, happiness, and well-being in the workplace were remarkable. I witnessed the impact of your presentation and the inspiration it brought. Your speech will have a lasting impact on all attendees. People nowadays desperately need every encouraging remark, smile, compliment, reward, or gesture. By sharing your experience during covid 19, you are leading a Nobel mission and setting an example. Keep lightning ⚡
Abdulaziz Harib Alfalahi Consultant - Dubai Government Human Resources Department
Claire participated as one of our exceptional international speakers at the virtual CX Summit 2023. She shared with us her deep knowledge and expertise, as well as her super energy and kindness. Her remarkable contribution was very well received by the audience! I strongly recommend Claire if you want your audience to have a high energetic and unforgettable conference experience.
Chryssa Demi, Conference Producer at BOUSSIAS Conference
Thank you so much for joining us at The Economic Times Future Forward Middle East and making it a big success!
Your presence created a big difference and some insightful content you shared through your keynote & workshop was truly an eye opener & insightful. Your keynote was a perfect closing keynote for our conference. Our audience just loved the workshop and appreciated the learning they had from your sessions. You were truly a show-stopper for our conference.
We were joined by 600+ attendees, 17 partners & 39 speakers. We received fantastic feedback for our very first conference from the Middle East region and this conference was indeed a big success.
Shashi Sharma Lead - Special Initiatives, ETHRWorld International The Economic Times
Claire, thank you for flying to Southeast Asia, especially Jakarta, Indonesia
to share your knowledge on how to manage the customer experience in terms of improving customer engagement strategies.
The knowledge you conveyed and the way you presented it were very uplifting and made the atmosphere come alive.
Thank you for giving us a very deep impression and also making this event very memorable.
We highly recommend that Claire be a part of your important event. Thank you,.
Lismaryanti - The Bridge Academy, Customer Engagement Strategies Summit Indonesia Committee