Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences around the globe.

Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.

Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.

Speaking topics

A Remarkable Customer Experience Is Your Biggest Competitive Advantage

Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this session, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.

You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

In this fast-paced, fun and engaging keynote audiences will:

  • Learn the types of experiences people share most often and why.
  • Apply an easy, 5-step framework for creating remarkable, shareable experiences.
  • Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

Why Every Employee is in the Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

In this fast-paced, fun and engaging keynote audiences will:

  • Learn how different teams such as marketing, finance, and legal shape the customer experience.
  • Discover real-life examples of the impact of non-customer facing teams on the end customer.
  • Realize how a company-wide commitment to CX improves customer loyalty.

Testimonials

Dan was wonderful to work with from start to finish. He was aware of goals and proved his knowledge on how experience matters with resounding cheers from our attendees. Highly recommend!
- Marketing Events Specialist, VertexOne

Dan's ability to distil complex concepts into clear, accessible insights is truly a gift, and added significant depth to the day’s conversations.
- Marketing Practice Director, University of Wisconsin E-Business Consortium

Dan is very easy to work with and he left a lasting impression on our audience with his real-life examples and clear takeaways.
- President, Sea Tow Services International

Dan's address was not only exciting and engaging, it also brought a new perspective to perfecting the customer experience!
- Marketing Program Manager, POOLCORP

Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers [and] made me rethink my own experiences.
- CEO, Forethought

Dan was an outstanding speaker, but even more, our attendees raved about the connections made with him off stage.
- Executive Vice President, Career Education Colleges and Universities

We received feedback from many attendees that Dan’s session was one of the highlights of our entire conference.
- VP, Property Management | Starwood Retail Partners

I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about Customer Experience.
- Event & Travel Manager | Benco Dental

Dan’s expertise in the subject matter was evident, as he seamlessly connected his content to the industry. Dan’s professionalism and commitment to delivering a memorable experience truly elevated our conference.
- Senior Manager, Education and Learning Services, SmithBucklin (International Carwash Association)

His keynote featured some peak emotional moments that resonated with our audience. Every experience we had with him deepened our trust and confidence.
- Vice President of Education, Marine Retailers Association of the Americas

He was such a hit that we brought him back!
- Director of Marketing, Walton Communities

Dan really captured the audience’s attention… [his] thought-provoking presentation will stay with you.
- VP of Membership, MPI Chicago Area Chapter

Dan gave a fantastic talk – insightful, challenging, thought provoking and inspirational. His direct and actionable advice provided measurable benefit to our audience.
- Senior Vice President – Events, Technology Services Industry Association

Dan brought the perfect mix of energy, thought leadership and fun into our agenda that had our attendees talking well into the next day.
- Director of Events & Field Marketing, CallMiner

His approach to making memorable experiences for our customers was a great mix of reality, humor and wow as we learned better ways to do ordinary things, making a memorable experience for our audience. There was chatter all day about his ideas and talking points.
- CEO, SOCAP International

Dan absolutely rocked it! His delivery was charismatic, passionate, fun, relatable and packed with content and purpose. Our audience gave rave reviews!
- President and Founder, Chicago Toy & Game Group, Inc

Witty, charming and engaging – Dan’s presentation gave real world examples that any of our franchisees could begin using immediately. He also engaged with them one-on-one providing an even deeper level of value.
- Senior Director of Marketing, Dippin’ Dots & Doc Popcorn

Not only was the content 100% on point for our Franchisees and for us as the Franchisor, Dan also invested the time to break bread with our Franchisees at two group meals, to listen and learn more about our business.
- Chief Marketing and Sales Officer, Dippin’ Dots & Doc Popcorn

Dan was fantastic. He brought a ton of energy to our event and really brought his customer experience message home to our attendees in a tangible and enthusiastic delivery. Additionally, he was a delight to work with.
- Ethos Beauty Partners

When Dan’s addressing the audience he talks WITH them, not at them. The audience was thrilled, interactive and excited to hear from him.
- Senior Manager, Learning & Experiences | Society for Marketing Professional Services

Dan Gingiss speaker

Speaker Video

Speaker Showreel | Dan Gingiss

Speaker Showreel | Dan Gingiss

Why It Pays To BELONG | Dan Gingiss & Shonnah Hughes

Why It Pays To BELONG | Dan Gingiss & Shonnah Hughes

Why Every Employee is in the Customer Experience Business - Dan Gingiss Topic Overview | Dan Gingiss

Why Every Employee is in the Customer Experience Business - Dan Gingiss Topic Overview | Dan Gingiss

Ode to Retail - Dan Gingiss | Dan Gingiss

Ode to Retail - Dan Gingiss | Dan Gingiss

A Remarkable Customer Experience Is Your Biggest Competitive Advantage - Dan Gingiss topic overview | Dan Gingiss

A Remarkable Customer Experience Is Your Biggest Competitive Advantage - Dan Gingiss topic overview | Dan Gingiss

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