Customer Experience Speakers

Dr. Jerome Joseph

Dr. Jerome Joseph, ranked No. 2 in the World as a Global Brand Guru, is a best-selling author and thought leader. An award-winning speaker, Jerome specializes in leveraging brand strategy to enhance Brand Experience, Branded Cultures, Personal Branding, AI, Sales, and Customer Experience, ensuring that every aspect of your business is driven by your BRAND. As a former CEO & Board Member of a public listed brand agency, he brings real-life brand expertise to the stage. With 27 years of experience and 9 best-selling books, he has worked with over 1,000 brands across 37 countries.

Katrina McCarter

Armed with over a decade of running successful businesses, global marketing expert Katrina McCarter - a Fortune 100 corporate chief turned entrepreneur, international award-winning speaker and author - has helped hundreds of clients build businesses, reputations and visibility. With over 25 years' experience, Katrina brings absolute clarity, outrageous confidence and true commercial success. She's reached audiences of thousands across Europe, the US and Australia and is a five-time B&T Women in Media Awards finalist and 2021 Top 50 Small Business Leader. 

Ken Schmidt

It's an impersonal world, where so many products and services are seen as easily-replaced, indistinct commodities. Whether you stand out or get lost in the crowd is a choice. A mindset. Ken Schmidt faced those same challenges himself and gained acclaim for his role in the extraordinary turnaround of the legendary Harley-Davidson Motor Company. That transformation was based on a change in mindset and a focus on answering three key strategic questions. While times have changed, what humans want and need from the businesses they buy from and work for hasn't. In his high-energy speeches, Ken inspires companies and individuals to shift their thinking and ride a path to success by becoming memorable - not for what they do or what they make, but for how they connect with people. Ken is the author of Make Some Noise: The Unconventional Road to Dominance. He's also the host of the Tailgating with Geniuses podcast and co-founder of Torque Sessions Leadership Training. In all of his endeavours, Ken brings an unconventional perspective that helps organizations and individuals reframe how they engage with their marketplace.

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