John Formica, ("Ex-Disney Guy"), is a leading authority on tourism, hospitality and service industries alike. John acquired over 25 years of experience in top management positions with service industry leaders including Walt Disney World Resorts(R), Hyatt Hotels, Hilton, Adam's Mark and Sunrise Senior Living
During his 10 years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented "Disney's" philosophy on creating a superior customer experience and people management to lead his teams to achieve:
Highest guest satisfaction ratings among all Disney World Resort Hotels.
Selected to Co-chair and assist in the company-wide rollout of "Disney's Guest Satisfaction Program."
Deliver presentations for the Disney Institute on "Customer Loyalty" to audiences, companies and business professionals from all over the world.
Today, as "America's Customer Experience Coach", John shows audiences how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.
He shares his 25 plus years of hospitality and service industry experiences and success strategies to empower leaders, teams and audiences to achieve extraordinary results - create change, build brand loyalty for life, attract more customers and create "Whistle While You Work" Team Environments.
John's keynotes and presentations have a reputation for being high energy (sometimes theatrical) enthusiastic, creative, applicable and highly motivating.
He has been featured in the US media including NBC Morning Show, FOX and Univision, numerous business magazines and radio.