Leonie Collins CSP (Certified Professional Speaker) has built a reputation as a highly skilled and experienced Trainer and Consultant both in the public and private sectors and is committed to providing clients with services that not only meet their needs but add value to the business.
For the past 20 years she has worked in promotion, public relations and sales and as a well known identity in the hospitality industry and the business sector is regarded as one of Australia's leading authorities on Communication, Customer Care, Sales, Presentation Skills, Telephone Skills and Image. Leonie is an Accredited Facilitator in the Geier Learning Systems - DISC.
She has worked with groups in industries as diverse as insurance, computer and motor companies, fashion, cosmetic groups, banks, hotels, airlines, manufacturing, retailers, hospitality, pharmaceutical and telecommunications.
Her client list includes Johnson & Johnson, Telstra, DuPont, ICI, Tandam, Hewlett Packard, Digital, Mobil, Hoechst, Coles Myer, Price Waterhouse, ANZ, National Mutual, Optus, KLM, Qantas, AMP, Hutchinson, Pacific Dunlop and Searle.
Leonie has worked in call centres and developed customer service and selling skills programs for several organizations. She has developed and presented number of Customer Service audio tapes, videos and training manuals for different clients including; Honda, Dept of Education and Employment, DuPont, Telstra, Government Departments, Business Success, Bonlac, The Standards Board, Mira Networking and Seventh Dimension to name but a few.
Leonie has worked with groups, and individuals in management through to front-line having run corporate in-house training for the past 12 years on Customer Care, Winning Presentations, Image and Style, Business Protocol, Career Dressing, Telephone Techniques, Team Building, Communication and Sales.
She has assisted in changing the image and improving the performance and attitude of employees of many large organizations particularly in the hospitality industry. Leonie trained Spotless Catering staff in the retail and corporate areas, ground staff and security and the Grand Prix personnel on Customer Care the first two years of the Grand Prix.
Who Moved My Cheese? - Change Agent
Fish! & Tips - Customer Service/Attitude
How To Get Your Act Together - Image/Business Protocol
How To Handle Your Audience - Customer Service/Sales
Influencing The Opposite Sex - Sales/Gender
Entertaining For A Sale - Sales/Personality Styles
Managing The Mingle - Networking
From Campus To Corporate - Graduate Program