In the world of business and professional services, no matter how confident, competent or experienced you are, setbacks are a part of every process. How well you handle those failures, challenges and problems will often determine how successful you are going to be.

Michael Licenblat is a resilience expert who teaches people how to achieve more in high-pressure environments by bouncing back from pressures, setbacks, and rejections.

Born into a family of entrepreneurial parents, Michael grew up working inside the numerous family businesses and quickly learnt that success often came to those who can ride the bumps, get up, and keep going.

Over 20 years ago, Michael became one of the pioneers in building a successful natural therapies business through overcoming market rejection, refusals, and knockbacks.

Drawing on his background in Psychology, Shiatsu therapy, and over 25 years of Martial Arts experience, Michael has helped countless companies become 'pressure proof' and learn how to bounce back from the setbacks and challenges so they can out-achieve their competition.

In Michael’s upbeat, interactive and hands on presentations, he takes you into the world of reading ‘pressure patterns’ and building personal resilience so that you walk away with practical ideas on how to ‘keep your drive alive’.

Michael is the author of ‘Pressure Proof – how to thrive in time of disruption, change, and pressure’. His articles are regularly published in several journals and, among his clients, he has delivered presentations to Toyota, Chemmart, Westpac, Optus, REIV, CBus Super, CPA Australia, Jims Group, Catholic Healthcare, Coles Myer Ltd., Pitcher Partners, St George, Smartline, SEEK, Hocking Stuart, Jellis Craig, Maurice Blackburn Lawyers, Swinburne University, RMIT, SalesForce, and the Victorian Parliament.

Speaking topics

Becoming Pressure Proof

Thriving in times of disruption, change and challenge

In your current business climate, you will be under great stress to deliver more in less time with fewer resources. You will be confronted by continual changes, pressured by rising competition, and faced with higher expectations. There will always be days of setbacks and failures; changes that you can’t control; workloads that never end, and problems that don’t seem to have solutions. You will be required give more of yourself, take on greater responsibility, and, at times, find yourself right out of your comfort zone. Will you be resilient enough to thrive?

The reality is that your business future will be filled with pressures and changes that will both challenge you and open up new levels of possibility. A major key to your success is being able to flow with change, adapt to pressure, and remain engaged and motivated – without burning yourself out. This is greatly determined by how fast you can bounce back from the setbacks, challenges, and pressures that may otherwise slow you down, wear you out, or get in your way.

In this presentation, Michael will walk you through the 5 levels of personal resilience so that you can achieve more in high-pressure environments.

In this presentation, participants will learn how to:

  • Bounce back faster from setbacks and challenges
  • Be adaptable and resourceful when dealing with change and multiple pressures
  • Remain motivated under pressure with a resilient mental attitude
  • Sustain your energy in a competitive environment – without burning yourself out

Building Business Rainmakers

Growing your client base in tough and competitive markets

In times where competition is growing and clients are more discerning, businesses will have to work harder and smarter to secure their market share and business revenue. Whilst most industry professionals are technically orientated, it is having the confidence and motivation to initiate new business, follow up with clients, mine your database for leads, and setting up client meetings can mean the difference between your success and failure.

In this presentation, Michael Licenblat will demystify how to keep your team proactive in their business development and client engagement, and remain motivated in the face of rejections, and setbacks. This is not simply a 'hype up' session, but rather a practical look at the resilience principles that drive technically orientated people to get past their call reluctance or client management aversion and stay proactive and enthusiastic in their business development and achieve their revenue targets – even when they don't feel like it.

In this presentation, participants will learn how to:

  • Overcome the reluctance and call aversion to initiate more leads and new contacts
  • Get past the 4 motivational killers that slow down business development activity
  • Become confident and comfortable to approach new (and existing) clients in a professional and ‘non-salesy’ manner
  • Focus your time and energy to reach your client revenue targets faster

Maximize Your Influence

Handling difficult or demanding people without becoming drained

Creating high performance teams, managing people, delivering excellent service, and building client rapport is greatly determined by your ability to influence and communicate with emotionally charged people, without taking them personally or becoming worked up.

The quality of interactions between you, your team and your customers is the pivot point that either leaves people feeling uplifted and wanting to do more business with you; or results in tension and customers going to your competitor for a solution.

In this presentation, Michael will explain how to read, and be more influential and effective when working with situations of confrontation, conflict, complaint, or with challenging, non-compliant behaviour or negative people - whilst staying calm, focused, and in control. Not only will this help your team resolve issues faster, but these skills also promote an uplifting morale, and project a professional brand to the market.

In this presentation, participants will learn how to:

  • Be more influential with challenging, non-compliant or negative people
  • Stay cool and calm during a confrontation, conflict or clash and not take people’s comments personally
  • Work and communicate well with any type of person by reading their ‘Pressure Patterns’
  • Resolve issues quickly and effectively without becoming drained


As a result of the Matrix Training we have identified and acknowledged that increasing the weekly activities in particular, property inspections and open houses, we have created an increase in our sales activity and subsequently higher commissions. This has been very evident with our lower income producers who we have worked extensively with the Matrix training model and it has been successful.
- Director, Dungey, Carter Ketterer Real Estate

Michael presented at the end of our two day conference, at a time when energy levels are quite low. Michael was incredibly engaging, the energy and enthusiasm from the participants was palpable. His common sense approach resonated with the team, reminding them to get back to basics and giving them simple but effective tools to take into the field.
- Communications Manager, St. George Banking Group

I highly recommend the sales resilience matrix as a tool for managers to break down conflict barriers and as an effective tool to driver team performance. The tools are very user friendly and the program itself has become a real part of our operational culture. Michael is an outstanding presenter and I would highly recommend his services for your next sales conference.
- National Operations Manager, Chemmart Pharmacy - Vic Office

The Insurance Industry is certainly finding that we have much more pressure put on our day to day activities than every before, and the techniques and knowledge provided by you will no doubt be invaluable to the attendees. I would like to thank you for your enthusiastic and interesting presentation and would have no hesitation recommending you to anyone working in a high pressure industry.
- Account Executive - Enterprise, Aon Risk Services Australia Limited, Chairperson, NIBA Young Professionals

Thank you for a great presentation that you delivered to the retail sales team of Scotts Australia. Your high energy and interactive style engaged the team right from the beginning and kept them interested and involved all the way through. Everyone in the conference took away new ideas and skills to enhance their resilience and working stamina that will, no doubt, help them reach their sales targets. Michael, I thought your program was 'spot on' for our team and look forward to working with you again in the future.
- National Sales Manager, Scotts Australia

I want to thank you for presenting at our Staff Kick-Off Meeting in both Sydney and Melbourne. The sessions were excellent, they were fast paced, you presented them with great enthusiasm and they were entertaining yet everyone took away some information and practical tips. I thank you once again for two excellent, informative presentations and would highly recommend you to any company thinking of using you in the future.
- Human Resource & Administration Manager, FM Global

Thank you for taking the time to customize the program and getting to know our industry. Your presentation definitely contributed to the overall success of the conference. I look forward to working with you in the future.
- Partner, Pitcher Partners

I was exceptionally happy that we got Michael to speak to the REIV members. He was very entertaining and gave some sound messages to our group.
- Professional Services Manager, The Real Estate Institute of Victoria Ltd

The feedback from the team was overwhelmingly favourable - and employees said it was the single best team event they have had in the past several years. The impact on morale has been very noticeable, and the team is using the language, tools and attitude Michael shared with us. I highly recommend Michael for consideration to any work group - his approach is practical and engaging.
- Manager, Human Services, Asia Pacific Division, Caterpillar of Australia

The energy was fantastic, and the supporting materials great so that all is not forgotten once the conference finished! Your presentation provided attendees with relevant and useful information, and practical ways to manage the pressures experienced in the workplace and at home. I look forward to working with you in the future.
- National Human Resource Manager, MAURICE BLACKBURN

Michael Licenblat speaker

Speaker Video

Keynote Building Sales resilience
Keynote: Maximising your influence
Keynote: Building Business Rainmakers
Keynote: Accelerating Your Productivity
Keynote: Becoming Pressure Proof
Bounce Back Fast - Resilience Webinars
Webinar: Resilience rituals at routines
Webinar: From Panic to Power
Webinar: Fail Forward
Michael Licenblat - Demo Video

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