Peter Merrett is a multi-award-winning luxury hotelier, Australia's 2024 Keynote Speaker of the Year, and the visionary founder of The House of Wonderful.
With over thirty-five years of transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class, Peter has revitalised the hearts of some of the world's most recognised brands. His approach goes beyond KPIs and mission statements, bringing wonder back to life, leadership, and service in a way that creates extraordinary results.
On stage, Peter captivates audiences by sharing heartfelt lessons and practical techniques he's honed throughout his career. Whether he's tying red ribbons around asparagus, hosting potato-peeling competitions with top executives, or wearing a superhero cape over his three-piece suit, Peter's wonder-filled approach injects appreciation, connection, and humility back into the workplace.
Peter guided his teams to historical heights, twice claiming the United Kingdom's Hotel of the Year, the International Office Building of the Year for Tower 42 in London, and the Best Customer Experience in the World for JLL Australia. He brings his custom-made "recipes" to audiences everywhere, to show how wonder isn't just for children, nor is heart-led hospitality only for esteemed hotels, but a way for any industry or sector to inspire and transform workplaces, service, and lives.
Peter's highly tailored speaking, mystery shopping and trusted advisor experiences provide exciting ways that anyone can implement for a business-and life filled with wonder.
Testimonials
We call you ‘Memorable Mr Merrett!’. It’s 2 years since your keynote and we still talk about it today!
Executive Director, JLL America
The energy that Peter shares his passion and knowledge reminds me of Walt Disney. He has fun while educating at the same time! He not only shows what world-class cultures and service with wonder actually look like, but how to bring it back to life and leadership.
Former Head of Disney University Training Team, Walt Disney Studios
This was the first standing ovation we have seen in my 10-year history of running the annual JLL America conference. A truly memorable show that touched everyone!!
JLL President of US Property Management
Your message will forever change the way that I think about work. A must experience for any business who wants to increase employee and customer engagement!
COO Kingpin, Australia
This was my first virtual experience that didn't feel virtual... thank you for capturing our minds, hearts, and souls. I am so proud of all that you do for humanity!
Managing Director, ZeeTheCook Culinary Studio
I am incredibly glad you were born and that we got the opportunity to hear your wisdom about making the world more wonderful.
Director Client Engagement, auction.com, Dallas
Peter set the bar incredibly high and many attendees told me it was the best BOMA event they’ve been to in over 20 years
COO, Hawaiian Building Maintenance
Peter’s ‘show’ was a real highlight of the South Africa convention!
CNN International Anchor and Business Reporter
You made me cry (in a good way!) I was moved by the inspirational approach you have to delivering exceptional service and the examples were excellent!
Senior Director, System Partners, Australia
Peter is without doubt one of the best facilitators I have ever seen. He has refreshing energy, high intellect and is incredibly inspiring.
Managing Director, Sandbox Company
Peter reinvented customer service in commercial real estate in a manner that is still emulated globally. His focus on the power of language, 'make it right service,' and the superpower that is thinking creatively while exceeding expectations, provides insights into striving to be extraordinary.
President and COO, BOMA International
Peter pulled some tricks out of his hat and captivated the 1000 guests at dinner with a surprise welcome speech in 9 languages to rapturous applause!
COO, Hartman Wright Group, North America
The feedback was off the charts! I would say Peter is one of the top five Customer Service speakers not just in Australia, but the world.
CEO, Business Blueprint Australia
Peter was the perfect facilitator for our Innovation Experiment. He took the time to deeply understand the objectives of the program and brought a heap of energy and inspiration to our event.
Innovation Lead, Yarra Ranges Council
If a keynote is something that is an impacting, memorable, lasting experience of pure Wonder - coupled with important learning - then let's name it Peter Merrett!
Sir Winston Churchill Fellow, Australia
Peter seamlessly switched between educational, entertaining and thought provoking, leaving our audience delighted, informed and exited to make a difference.
Global Head of Procurement IWG plc, North America
I've been lucky enough to hear a few keynotes in my days, but none with such a profound impact like this one. I came away inspired, empowered, invigorated, and energised.
Group Product Director, TEEG Australia
Peter shows that the qualities which cost little can bring the greatest return. His methodology and techniques of service magic are not just inspiring but deeply practical, ready to be applied
Director, 4D Marketing
His creativity, passion and love for what he does shone through and this was easily one of the best presentations I have seen throughout my conferencing career to date!
Senior Marketing Manager, IQPC Australia
Peter was wonderful! As our MC and Keynote Speaker, he created the perfect atmosphere to bring our team together for the first time in three years. His relatable approach, fun and engaging intervals, and perfectly relevant content resonated with everyone in the room. He set the tone for the entire week! Peter's invaluable assistance before and after the event, including his contributions to the agenda, made a huge difference. We were referring to him all week long! Simply WONDERFUL!"
Director, Fred Hollows Foundation
