Peter inspires organisations to shine with extraordinary customer service
Drawing from his 30 years experience as a chef, luxury hotelier and corporate business leader, Peter delivers emotionally connecting, memorable and enlightening keynote addresses, coaching and facilitation of workshops to stimulate the culture of organisations around the world - with positivity, kindness and extraordinary customer service.
Peter reveals through uncomplicated, refreshing and economical recipes the benefits of transforming the heart of any organisation into one of greater workplace well-being, morale, motivation, imagination and appreciation.
Stimulating the spirt of your culture, with kindness
Peter offers real-life strategies to achieve extraordinary customer service
We live in uncertain and challenging times. The future can sometimes look bleak, but it doesn’t have to be. Peter will nourish the spirt of your culture, your people and your customers with new and exciting meaning and it starts with something refreshingly simple. Wonder. From there he takes you through a journey of real-life strategies to achieve extraordinary customer service.
Peter's practical insights
Authentic lessons learnt as a chef, luxury hotelier and corporate business leader
Peter removes the distraction of thinking that dazzling customer experiences requires huge budgets, complicated systems and processes and the latest gadgetry that promise a new way of customer excellence.
Instead, Peter shows you how to release your buried powers and heart, to make the unexpected become normal. His stimulating ingredients of Wonder are a distillation of the lessons learnt throughout his career – the good, the bad and the ugly. The authenticity of Peter’s message offers more than just words, theory and mindless jargon, but the transforming and practical powers of hospitality in business.
Peter’s focus is his audience
From multi-award-winning hotelier to professional speaker
Peter began speaking 15 years ago after being asked to represent his employers at various international events. He went from being blinded by fear, to finding a passion so deep inside him that has since kindled his full-time purpose.
Peter’s devoted focus today as a professional speaker is his audience. He instinctively follows what he learnt in hotels, and attentively looks through the eyes of your team and customers, to tailor every experience. Peter takes the time to properly understand each opportunity and goes all out to serve a personalised experience that is inclusive, engaging and fun.
He is constantly evolving and perfecting his content and only uses authentic, real-life examples (as well as a quirky prop or two,) to nourish the heart of your team and customer experience.