Robert Spector

On Application
USA
ENQUIRE NOW

Specialty Areas

Robert Spector is the author of four books on customer service, and is an international speaker on the subject.
He speaks extensively in the U.S., Europe and Asia.

He is best known for writing the international bestseller, THE NORDSTROM WAY: The Inside Story of America's #1 Customer Service Company-the first and only up-close and personal look at how this company became the national standard of customer service. Robert is the only journalist ever given total access to the inner workings of the Nordstrom culture. BusinessWeek magazine said it "bubbles with customer service insights." He followed that up with LESSONS FROM THE NORDSTROM WAY: How Companies are Emulating the #1 Customer Service Company.

He followed these books with THE NORDSTROM WAY TO CUSTOMER SERVICE EXCLLENCE: A Handbook For Implementing Great Service in Your Organization.

Robert also wrote AMAZON.COM: GET BIG FAST, the definitive book on the Internet pioneer. It has been translated into 18 languages

Robert wrote the foreword to CUSTOMER SERVICE, edited by Fred Wiersema (The Discipline Of Market Leaders), which spotlights Southwest Airlines, Lands' End, and other companies.

Robert's book ANYTIME, ANYWHERE: How The Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers profiles the multichannel customer service of top companies, including Wells Fargo bank and FedEx, among others.

His newest book is CATEGORY KILLERS: The Retail Revolution and Its Impact on Consumer Culture, published by Harvard Business School Press.

Robert has contributed articles to the Wall Street Journal, The New York Times, U.S.A. Today, NASDAQ Magazine, and Women's Wear Daily.
Robert Spector speaker

Speaker Video

thumbnail
Robert Spector

Other speakers you might like:

Rael Bricker

As a seasoned entrepreneur who turned a health scare into motivation, Rael Bricker leverages his diverse experiences from finance to education, on two continents and two listed companies. He serves businesses globally, having navigated challenges from starting companies to managing billions in loans. His partnerships are a blend of real-world experience with academic qualifications (MBA, MSc, CSP) to guide people and companies towards excellence.

Murray Altham

With relentless optimism, Murray's presentations are an exhilarating mix of expertise, empathy, humour and drive. He partners with organisations to inspire fresh thinking, lift energy and bring new potential to life.

He has worked in extreme scenarios of confronting challenge and change, bringing to life an uplifting, solution focussed skillset he shares with your audience to help bring their best to the surface. Murray empowers your team to ignite their A-game and contribute that to every room they're in, at work and at home.

Joseph Michelli

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Leonie McKeon

You will be surprised, motivated, and entertained by Leonie McKeon, who is a world expert in the interpretation and usage of the 36 Strategies (derived from Sun Tzu, 'The Art of War').

Leonie's presentation will change the way you think about sales, marketing, and leadership forever. You will learn how to skilfully use the 36 Strategies (derived from Sun Tzu, 'The Art of War') in every interaction with your clients and work colleagues. Knowing how to use this tried and tested ancient wisdom will help you smash your KPIs, save time and raise your competitive edge.

Like many people, when Leonie first read 'The Art of War', she questioned its relevance in the contemporary business world. While living in the Greater China Region, among successful business people who use the 36 Strategies every day, she realised that these strategies are the keys to successful sales, crystal clear marketing, and effective leadership.

Leonie is an international author of "The Dao of Negotiation - The Path between Eastern strategies and Western minds", a six-book series. Her books are sold globally in English and are also translated into Indonesian and German.

Geoff Ramm

Described by FORBES magazine as ‘A Game Changer’. Geoff Ramm is an inspirational keynote speaker and the creator and author of Celebrity Service & Celebrity Service Superstars. He is trusted by the world’s leading brands to create the gap in their service experience they never knew existed. Including Emirates, Warner Brothers and McDonalds. Every talk is tailored to your sector and theme and focusses on what you’d love your delegates to take away and achieve.

Speaker Categories

Back to Top