Scott Greenberg focuses on customer service, management, and employee engagement. He has spoken globally to groups in: corporate, retail, healthcare, associations, franchises, and education.
Scott brings management credibility as a franchisee of 2 Edible Arrangements. His operations tactics earned awards for “Best Customers Service” and “Manager of the Year” awards out of more than 1,000 Edible Arrangements worldwide
Scott brings real-world experience (Edible Arrangements, and beating cancer) to his NEXT LEVEL message. He provides customized content: from interviewing members of the organization (in some cases going through the customer experience) to competition studies. The goal is presenting value to better brand loyalty and make a memorable impact on the lives of customers and employees.
Here’s a diverse sample of Scott’s clients: McDonalds, Great Clips, Anytime Fitness, GNC, Wyndham Hotel Group, National Shoes Retailers Association, Re/MAX, Lyft, Columbia Sports Wear, AmericanHort, Principal Financial Group, National Property Management Association, FCS Radiology, American Fruits and Flavors, SeaSpine, Beltone, and more.
Speaking topics
Next-level Customer Experience
Transform Typical Transactions Into Unforgettable Experiences
Keynote Focus: Customer Service, Customer Loyalty, Sales, Competition, Leadership, Management
Do you want more transactions and bigger tickets? Do you want to outperform your competition without having to out-advertise them? Are you ready to turn your customers into raving fans? When you focus less on what customers spend and more on how customers feel, EVERY transaction will become a marketing opportunity; make them feel great and they’ll do your marketing for you. If you’re ready to learn how TOP businesses stay in the winner’s circle, this presentation is for you. Scott gives you powerful tools to create a service culture that grows loyalty and word of mouth and translates success into bigger ticket sales.
Scott Greenberg shows you how to replace robotic customer service practices with next-level customer experiences that ensure customers remember you, talk about you and can’t wait to come back.
Discover Scott’s field-tested and award-winning approach that will help you:
- Deliver a customer service experience that distinguishes you from the competition
- Make EVERY transaction a marketing opportunity that brings customers back
- Optimize your digital footprint by improving your online ratings and reviews
- Increase ticket average, customer frequency, and word-of-mouth advertising
- Apply the “Above/Below Effect” so you can not only build your brand but improve your reputation
Next-level Management
How Top Managers Think, Thrive & Move Others To Greatness
Keynote Focus: Leadership, Management, Mindset, Retail, Customer Service
Why do some managers get better results than others? Some blame circumstances like the ownership and company rules, resources, economy, competition or innate talent – factors we don’t control. Others believe it’s strategy and sweat. But plenty of people are working hard under favourable conditions with little to show for it.
The real differentiator is something less tangible, but most critical. It’s the one characteristic that great managers and champion athletes all have in common. It’s what gives them their edge. That factor is their mindset.
Nothing influences our external results more than the way we manage our internal thoughts. Mental discipline helps us see opportunities and influence others. It allows us to cultivate better relationships and solve problems. When we think better, we work better. And that’s when we get results.
This program will help you replicate the mental strategies NEXT-LEVEL managers use to get ahead. You’ll learn to overcome the most common mental blockers and refocus on the work that matters most. Obtain practical ideas for elevating your personal and professional performance, and lead others to do the same.
Learning Outcomes:
- Build more confidence & resilience
- Overcome mental blockers and reduce stress
- Navigate more effectively through change and adversity
- Make smarter decisions with more strategy and less emotion
- Elevate the individual and group performance of your team
