Great corporate cultures enable strategic goals to be achieved and fuel employee engagement. Great corporate cultures create a measurable point of difference in terms of individual and organisational performance. Importantly, great corporate cultures can’t be copied. But they don’t just happen by chance.

Steve’s insights are not based on theory. In addition to his conference presentations, he has worked in-house with a range of organisations on different continents over extended period of time. He knows the pitfalls, traps, objections and issues that emerge when people are challenged to re-think the ‘way we do things around here’.

Steve is the author of two books including ‘UGRs: Cracking the Corporate Culture Code’. He is the co-author to a further three books, the latest being ‘A Culture Turned’. He has a Masters Degree from the University of Alberta, and was invited to undertake an Australian city lecture tour to co-present with Harvard University Professor Rosabeth Moss Kanter.

Whether it’s creating a culture to deliver great service, helping leaders understand their role in shaping the culture, helping teams perform better, equipping people to revel in change initiatives, or getting people to take safety seriously, Steve reveals how his concept of UGRs – unwritten ground rules – can be used to effect lasting, positive change.

Topics

Cracking the Corporate Culture Code

Completely fresh insights into the real culture in your workplace – and how you can transform it for increased performance and productivity.

Creating a Service Revolution

Novel insights into the impact of great service and how the concept of Discretionary Service can be used to gain a band of loyal customers.

In the Driver’s Seat - Leading Culture Change

Insights for leaders into how they can unleash massive potential within and across teams by focusing on their workplace culture.

Creating a Culture of Service

How to differentiate the organisation by delivering on promises and adding something special to create a band of loyal customers.

Creating a Safety Culture

Going beyond ‘knowing’ about the importance of safety to having collective ownership of a safety culture.

UGRs and Change Management

Understanding the reasons behind change resistance and how to create teams with an appetite and enthusiasm for change.

 

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