As the CEO of a technical services organization, she oversaw the execution of the original 5 year plan in 2 years, exceeded growth targets by 300%, paid dividends ahead of schedule, and completed a successful merger into a larger entity.
In 1988, she took her personal experience, combined it with extensive research, and began coaching all levels of leadership and working with staff on understanding how harnessing the power of stories shapes corporate culture and provides an accelerated decision making process at every level of the organization.
The effectiveness of her insights, and universal truths of her models and experience, broadened her client list to a wide variety of sectors and organizations. She is recognized, both domestically and internationally, as an inspirational speaker, trainer, and management consultant, providing information, practical strategies and techniques, through highly interactive learning / coaching sessions for her clients.
Susan's ability to relate to the participants in her workshops demonstrates why so many of her clients are repeat customers. She understands the concerns of both leadership and staff and is known for her ability to listen and comment appropriately. Her research guarantees that she provides leading edge information, educated insight, and is able to help others discover what works best for them as individuals and as part of the organization's corporate culture.
Skilled in leadership development methodologies, communication skills, performance management systems and coaching ability, Susan adds value to all her client organizations. Not only has she delivered training in these related areas, but she has also designed and implemented programs and strategies for a variety of organizations, including multinational organizations. These experiences have added to her knowledge of diverse "best practices" and models which she is able to address and help others modify for their individual, specific needs to attain their desired results.
Her clients include organizations across industry lines, including in multiple Fortune 500 companies, throughout North America, as well as in the UK, Europe, Asia, and Australia.
Susan is a Certified Strategic Planner, a superb facilitator, and one of less than 8% of the 5,000-member International Federation of Professional Speakers to hold the Certified Speaking Professional (CSP) Designation. She is the author of Log Cabin Logic, a contributing author to the anthology Grand Stories, publisher of the ezine Myths r Us, and has written numerous articles for trade publications.
Industry Experience: Financial Services; Hospitality; Energy; Utilities; Oil & Gas; Chemicals; Manufacturing; Government; Education; Transportation.
"I have watched Susan hold an audience in the palm of her hand. Her unique ability to connect with all levels of accomplishment creates a meaningful experience of everyone in the group."
- Director of Communication ' Education, YWCA
"The evaluation and comments we received on your presentation were most favourable. Your high energy and wit not only captured their attention, but also provided them valuable information applicable to everyday life situations."
- Annual Conference Chair, Hawaii Society of CPA's
"Thank you for a wonderful presentation. The standing ovation you received was proof of how greatly you affected the membership."
- Past Chapter President, American Business Women's Association
"...our Executive Committee accomplished more in the strategic planning sessions you facilitated than we ever have before. Your ability to connect, guide, and offer relevant suggestions was amazing. Thanks for continuing to be part of our team."
- General Manager, Mauna Kea Beach Hotel
"Susan's style and stories give the most reticent person, whether a senior executive, supervisor, or an executive board member, a way to engage in dialogue. Her style lends itself to pointing asking, wondering, all within a 'safe' environment ... a consummate professional."
- Director of Planning ' Development, Ascension Parish Louisiana,
"Our directors came away with great self-awareness, valuable insight into their leadership strengths, and practical skills to use daily with their multi-disciplinary staff . . .great opportunities for sharing current leadership challenges."
- Chief Behavioral Health Division, U.S. Army
"...amazing...right down to the housekeeping staff, they came away from your session filled with renewed energy and importance. You gave them practical ideas they are already using and the enhanced belief that they make a difference...thank you"
- General Manager, Premier Menzies Hotel Sydney, Australia