Customer service Speakers

One thing marketing departments have learned recently is that return customers and word-of-mouth advertising is more valuable than costly commercials. The Client Experience and journey matter. Ovations’ Customer Service Speakers provide invaluable strategies to best serve those seeking your industry. Hear from our customer service and CX strategists to learn the trade secrets of tomorrow.

Rohan Lund

Rohan Lund is the Group Chief Executive Officer of the National Roads & Motorists' Association (NRMA). With a strong background in digital technology, strategy and innovation, Rohan brings a wealth of experience delivering transformation, across a range of customer-focused companies. Recently the Chief Operating Officer (COO) for Foxtel, Rohan's previous roles also include COO of Seven West Media, CEO of Yahoo!7 and Strategy Director for SingTel Optus.

Ron 'Rowdy' McLean

Rowdy loves the game of business and life. In his spare time he has, climbed Mt Kilimanjaro, tracked gorillas in Rwanda, Kayaked in Antarctica, run marathons, and hiked the Kokoda track. When it comes to Playing a Bigger Game, Rowdy walks the talk.
He has spoken to over 1,000,000 people in the USA, Europe, Asia and Australia, his best selling books “Play a Bigger Game” and “Leadability” have been published in 7 countries.

Rowdy is the trusted advisor to leaders and companies both large and small, across the globe such as Volvo, Gloria Jeans, IGT, Hoyts, Macquarie, Suncorp and is the go to guide for their pursuit of bigger and better results.

Scott McKain

Scott McKain is an accomplished presenter and speaker who is currently a member of the prestigious 'Speakers Roundtable', a select group of just twenty top professional business speakers considered among the best in the world. Scott is a former Broadcast Journalist and TV commentator. He was watched by over two million people every week for eight years and has since positioned himself as a lecture ...

Scott Steinberg

Scott Steinberg is the CEO of a management consulting and market research firm which helps clients more effectively connect, communicate and create lasting value. One of the world's best-known business strategists and communications experts, he serves as a strategic advisor to Fortune 500 corporations, non-profits, universities and startups, helping them identify emerging cultural, social and tech ...

Shep Hyken

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations, customer service expert, professional speaker and New York Times and Wall Street Journal bestselling business author. Shep works with companies who want to build loyal relationships with their customers and employees. He has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in t ...

Simon T. Bailey

Voted the best keynote speaker ever heard or used by the readers of Meetings and Conventions magazine, Simon T. Bailey is a compelling instigator who enriches people's lives by encouraging them to create the destiny they want. He does this by illuminating and then magnifying the brilliance inherent in everyone through his positively contagious energy and enthusiasm. His transformational insights, ...

Stephen Lundin

For the last ten years Steve Lundin, Big Tuna Ph.D., has been living one long fish story. After chronicling the amazing customer experience provided by an unlikely group of fish mongers in Seattle, Steve has visited hundreds of organizations in all parts of the globe that have one thing in common; they are putting into action the old wisdom written about in the book FISH. Each variation is uniqu ...

Stephen Ogden-Barnes

Steve Ogden Barnes is a retail marketing specialist with an extensive background in the profession and academia. He has delivered retail education programs, retail consultancy, seminars, lectures and conference, focusing on global retail trends, retail innovation, multi-channel retailing, retail strategy and sales promotion. Steve is a highly experienced speaker. He has delivered numerous in-com ...

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