One thing marketing departments have learned recently is that return customers and word-of-mouth advertising is more valuable than costly commercials. The Client Experience and journey matter. Ovations’ Customer Service Speakers provide invaluable strategies to best serve those seeking your industry. Hear from our customer service and CX strategists to learn the trade secrets of tomorrow.
Michael is a high-profile business leader who transformed an ailing set of bakery shops in the late 1990s to position Brumby's as the 2nd-largest bakery franchise system in Australasia with over 320 bakeries by 2007. Under Michael's leadership, Brumby's share price rose from 56c to $3.40 in just over 3 years. ...
Author of The New York Times Best-Seller, The Discipline of Market Leaders. Great companies sustain growth through disciplined execution, not just good planning. Michael Treacy shows how to harness innovation and customer loyalty principles by linking strategy to organizational design. Over the course of two decades as an entrepreneur, management consultant, and former MIT professor, Treacy built ...
Michelle Bowden (CSP) is an authority on presentation & persuasion in business.
Michelle lives and breathes her passion for customer service, mystery shopping and team motivation. She is an experienced businesswoman and a “retention” specialist in every aspect of service operations and processes and their impact on the customer experience. In 1994 she founded one of Australia’s most respected training companies, Optimum Operating Procedures and Services Pty Ltd (OOPS).
Michelle Ray is a highly sought-after international leadership keynote speaker, entrepreneur, author and educator who advocates the importance of developing leadership and accountability skills.
Mike Wittenstein has been helping companies solve problems for over 20 years starting with the customers' experience. A human-centered design is proven to exponentially multiply the return to your company in all areas.
The result? Sales increase. Profits increase. Attrition decreases.
Where most companies take a "balance sheet" approach to problem resolution, it is the human ele ...
Niale has designed and produced original training programs that achieved outstanding results for prestigious clients throughout Asia. A popular speaker at conferences and corporate meetings, Niale engages audiences with uplifting presentations on topics such as "Boosting Personal Performance", "Managing Relationships at Work", and "Dissolving Stress". Also an entertaining facilitator, Niale is oft ...
Patricia Fripp is an award-winning keynote speaker, sales trainer, executive speech coach and author. Patricia covers a large variety of subjects including leadership, customer service, sales, promoting your business, public speaking skills, employee motivation, and more .In her keynotes and seminars, Patricia offers substance with style. Meetings and Conventions magazine have referred to Patrici ...
Paul McGee is one of the UK's leading speakers on the subject of change, workplace relationships and motivation. His provocatively titled book SUMO (Shut Up, Move On) became an instant best seller and his book on Self Confidence reached number one in the WHSmith's business book chart and remained there for a further 24 weeks. He has appeared on BBC Breakfast television and is a regular con ...
Principal and Leader of the Asia Pacific Marketing & Sales Practice @ McKinsey and Company, Tokyo. Since joining McKinsey in 2002 Paul McInerny has served retail, apparel, consumer packaged goods, consumer electronics, telecom and media clients across Asia Pacific on a broad range of topics including marketing, CRM, format development, multichannel strategy, pricing and consumer insight driven pro ...
