One thing marketing departments have learned recently is that return customers and word-of-mouth advertising is more valuable than costly commercials. The Client Experience and journey matter. Ovations’ Customer Service Speakers provide invaluable strategies to best serve those seeking your industry. Hear from our customer service and CX strategists to learn the trade secrets of tomorrow.
Peter McKeon, Managing Director of Salesmasters International, is universally acclaimed as one of Australia's leading sales trainers. His performance to date has been remarkable to say the least, peppered with phenomenal results including a 200% increase in sales turnover for one of Australia's biggest corporations. Peter's continuing quest for the most effective, cutting-edge sales strategies and ...
With 25 years experience in public speaking, Peter leads people to change their thinking – instantly, evoke motivation, spark the desire for change and open minds. Peter is a Business Improvement Specialist who has the unique ability to work simultaneously on the "conscious" (left brain, rational) aspects of business with his Clients, and those "unconscious" (right brain, holistic) aspects o ...
Ella Baché is a respected skin care brand revered across the country. You may think you know its story, but there’s so much more to this brand than meets the eye.
Because it all started with one woman, a pot of wax and the decision to bare it all in the foyer of David Jones. Now, for the first time, CEO Pippa
Hallas opens up about the journey, legacy and lessons behind one of Australia's most iconic female led brands. The disruptions, the innovations, the mistakes and the risks - and what it really takes to successfully steer an 80 year old business into a radically new world.
Ramon De Leon started with Domino's Pizza in Chicago as a pizza delivery driver. Twenty Six years later Ramon is the Marketing Mind of a six store Domino's Pizza Franchise in Chicago. His career has also given him the opportunity to work in Mexico as a Business Development Consultant for Domino's Pizza. Extreme Passion and High Energy are words that best describe his love for the pizza business. ...
Ray Scicluna works with businesses and their team to get the best outcome! It's not how far he fell, it's how Ray Bounces back that is inspiring and the true meaning of success. Today Ray's businesses include franchising, business consulting, retailing, manufacturing innovations, event management and training and he is passionate about sharing what he has learnt. Ray knows his stuff. Speaking f ...
Most businesses are en route to destinations they don't seek because a strategy they haven't set is taking them there ... In this current economy, what's necessary is a committed and successful strategy to keep existing clients, attract new clients and continually build revenues and profits to not only survive but thrive. Ric Willmot is "The Strategist." He doesn't waste time on theory. All ...
Richard has the experience, insights, honesty, and energy to connect with his audience in a unique and powerful way.
Rick, a former fifth generation roofing contractor and father of four has risen from the brink of bankruptcy to unbridled success. Anyone wishing to change their personal lives with limited acumen will be inspired by Rick's relentless journey. Discover unbridled joy, lasting fulfilment and how business and personal lives can thrive from a higher vantage point and be changed forever. ...
Ricky specialises in developing leaders that know themselves – their strengths and areas where they have specific opportunities for development. Working with Ricky, these leaders can get the best out of themselves, the individuals and teams they lead, the relationships they manage and the organisations they promote. They learn to monitor and improve their own leadership and management skills. ...
The King of Customer Service and Consumer Culture, Robert Spector is an international speaker and bestselling author of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company - the first and only personal look at how this company became the national standard of customer service. Followed by Lessons from the Nordstrom Way and Category Killers: The Retail Revolution and Its Imp ...
