Customer Service Loyalty Speakers

Iven Frangi

Iven has a background in psychology and is a graduate in marketing. In sales he has been a qualifying member of the "Million Dollar Round Table" and as the youngest regional manager at Australia's fastest growing Life Insurance Company looked after over 50 branches and a team with production in excess of $15 million annually.

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Jason Jelicich

Jason Jelicich is CEO and founder and of an organisation devoted to creating more connected people and healthier working cultures. For the past 20 years, Jason has been teaching, training and guiding others from all walks of life. He has developed literally hundreds of educational programs for employees and their leadership teams, as well as working with troubled teenagers on the side. But on a ...

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Jim Cathcart

For over 25 years Jim has been helping people grow their business and expand their life by teaching them to 'Rethink' their work, their relationships and themselves. For people to become self motivated they must have a reason. The more they know how what they do helps others and their company, the more initiative they will exert. If you continually learn more about your company, your industry, you ...

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Jim Penman

Jim Penman launched Jim's Mowing as a one-man business in 1982, $30,000 in debt and with a marketing budget of $24. He soon had more work than he could handle and began taking on subcontractors. Because customer turnover made it difficult to build a major business on this basis, he gradually shifted his focus to building up and selling lawn-mowing rounds. And to sell these more effectively, he be ...

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Joe Girard

International lecturer and winner of the world's number one retail salesperson title from, Joe Girard has a lifetime of experience to share with you personally, or with your entire company or association. Take it from a man who has been in the same trenches you are in now, he will challenge you to "step up to life and plan for what you get and deserve," to "become the person you have always strive ...

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John Cleese

Fans of comedy will instantly recognize Comic Icon John Cleese: a co-founder of the groundbreaking and influential British television comedy Monty Python's Flying Circus, Cleese later went on to further success on British television, playing beleagured hotelier Basil Fawlty in Fawlty Towers. Cleese has continued his acting career, with recurring roles in the popular Harry Potter film series and th ...

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John Dwyer

John is renowned as being one of Australia's foremost business marketeers. His sales-stimulating marketing ideas for businesses both small and large, have blown the lid off conventional marketing thinking. He subscribes to the theory that one's marketing should have 'wow factor' and this mantra is obvious in everything he does. In the early 80's, John organised the famous 2SM radio station Rockt ...

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John Izzo

John Izzo consults and advises some of the most admired companies in the world, teaches at major universities, conducts leading edge research on workplace values, and has spoken to more than one million people across the globe, from Brazil to Russia, from New York to London. He is a leading business strategy expert, a best-selling author, a community leader, and an avid conservationist. John has ...

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Johnny Cupcakes Earle

Johnny Earle AKA. Johnny Cupcakes How do you turn a t-shirt brand that's sold from the trunk of a rusty car into a global, multi-million dollar business? Named America's #1 young entrepreneur by BUSINESS WEEK, profiled in the NYTimes, NPR, MTV, Forbes, NEWSWEEK Magazine and the Boston Globe, and featured in INC Magazine as one of the world's fastest growing independent businesses - there is ...

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Julie Cross

Julie Cross understands that there is much more to connecting and inspiring an audience than speaking at them and repeating and reciting tired cliché’s and quotes. For inspiration and motivation to have life beyond the conference some genuine and authentic connection is required! Julie is an expert in the power of connection and within the first few minutes of her being on stage you will ...

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A massive thank you to you both for all your assistance from selecting to co-ordinating the speakers for our annual ProLoan conference. Feedback was that this year’s speakers where the best they had EVER heard at ANY event. So this is pretty amazing, because they do go to a lot of sessions like these.

Director of Network Relationships - Proloan (aust) pty ltd

Again this year you and your team have been fantastic and extremely helpful.  In regards to you Sharm, you have been an absolute star and phenomenal help with our speakers and presenters, a great communicator, wealth of knowledge and so prompt with responding and looking at ways to cater to our needs.

Event Manager Fitness Australia

I would recommend, without hesitation, the services of Jane Rowland Smith and Ovations. Jane answered a last minute call to arrange a guest speaker for our principals. Nothing was too much effort, all was arranged within hours, and went very smoothly. The guest speaker was exactly what we required and our brief was followed. Thank you Jane and the team at Ovations.

Executive Director of Schools Catholic Education Diocese of Parramatta

All aspects of the process has always gone seamlessly with Ovations and we will continue to seek your assistance for the awards in the coming years.

Thank you again, your help has meant that our Awards are very professional and extremely well received by our members and guests.

Executive Assistant BSCAA NSW Division

Jane, I personally want to thank you for all of your support, advice, patience and all round kindness that you have given me over the last 3 or so years.  This event would not have been as successful without the valuable MC’s you have recommended and the support you provided me when it all just seemed too hard

Shona Dilley – Smart School Awards, Department of Education
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