Customer Service Loyalty Speakers

Peter McKeon

Peter McKeon, Managing Director of Salesmasters International, is universally acclaimed as one of Australia's leading sales trainers. His performance to date has been remarkable to say the least, peppered with phenomenal results including a 200% increase in sales turnover for one of Australia's biggest corporations. Peter's continuing quest for the most effective, cutting-edge sales strategies and ...

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Peter Rowe

With 25 years experience in public speaking, Peter leads people to change their thinking – instantly, evoke motivation, spark the desire for change and open minds. Peter is a Business Improvement Specialist who has the unique ability to work simultaneously on the "conscious" (left brain, rational) aspects of business with his Clients, and those "unconscious" (right brain, holistic) aspects o ...

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Pippa Hallas

Ella Baché is a respected skin care brand revered across the country. You may think you know its story, but there’s so much more to this brand than meets the eye.

It all started with a bold woman, a pot of wax and the decision to stand out in the foyer of David Jones.

Now, for the first time, CEO Pippa Hallas is opening up about the journey behind the brand, the disruptions, the innovations, the mistakes, the risks - and what it really takes to steer an 80 year old business through a rapidly changing world.

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Ramon De Leon

Ramon De Leon started with Domino's Pizza in Chicago as a pizza delivery driver. Twenty Six years later Ramon is the Marketing Mind of a six store Domino's Pizza Franchise in Chicago. His career has also given him the opportunity to work in Mexico as a Business Development Consultant for Domino's Pizza. Extreme Passion and High Energy are words that best describe his love for the pizza business. ...

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Ray Scicluna

Ray Scicluna works with businesses and their team to get the best outcome! It's not how far he fell, it's how Ray Bounces back that is inspiring and the true meaning of success. Today Ray's businesses include franchising, business consulting, retailing, manufacturing innovations, event management and training and he is passionate about sharing what he has learnt. Ray knows his stuff. Speaking f ...

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Ric Willmot

Most businesses are en route to destinations they don't seek because a strategy they haven't set is taking them there ... In this current economy, what's necessary is a committed and successful strategy to keep existing clients, attract new clients and continually build revenues and profits to not only survive but thrive. Ric Willmot is "The Strategist." He doesn't waste time on theory. All ...

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Richard Sauerman

The largest source of organisational value is the Intangible Value - values, personality, trust, reputation, loyalty, commitment, ideas, strategy. These are your intangibles and Richard trades in this currency. His work is about unleashing the full left and right brain potential - as a business, as a brand, as a team, as an individual. His brand is Wake up Tiger - which is a humanistic brand that ...

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Rick Ledingham

Rick, a former fifth generation roofing contractor and father of four has risen from the brink of bankruptcy to unbridled success. Anyone wishing to change their personal lives with limited acumen will be inspired by Rick's relentless journey. Discover unbridled joy, lasting fulfilment and how business and personal lives can thrive from a higher vantage point and be changed forever. ...

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Ricky Nowak

Ricky specialises in developing leaders that know themselves – their strengths and areas where they have specific opportunities for development. Working with Ricky, these leaders can get the best out of themselves, the individuals and teams they lead, the relationships they manage and the organisations they promote. They learn to monitor and improve their own leadership and management skills. ...

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Robert Spector

The King of Customer Service and Consumer Culture, Robert Spector is an international speaker and bestselling author of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company - the first and only personal look at how this company became the national standard of customer service. Followed by Lessons from the Nordstrom Way and Category Killers: The Retail Revolution and Its Imp ...

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A massive thank you to you both for all your assistance from selecting to co-ordinating the speakers for our annual ProLoan conference. Feedback was that this year’s speakers where the best they had EVER heard at ANY event. So this is pretty amazing, because they do go to a lot of sessions like these.

Director of Network Relationships - Proloan (aust) pty ltd

Again this year you and your team have been fantastic and extremely helpful.  In regards to you Sharm, you have been an absolute star and phenomenal help with our speakers and presenters, a great communicator, wealth of knowledge and so prompt with responding and looking at ways to cater to our needs.

Event Manager Fitness Australia

I would recommend, without hesitation, the services of Jane Rowland Smith and Ovations. Jane answered a last minute call to arrange a guest speaker for our principals. Nothing was too much effort, all was arranged within hours, and went very smoothly. The guest speaker was exactly what we required and our brief was followed. Thank you Jane and the team at Ovations.

Executive Director of Schools Catholic Education Diocese of Parramatta

All aspects of the process has always gone seamlessly with Ovations and we will continue to seek your assistance for the awards in the coming years.

Thank you again, your help has meant that our Awards are very professional and extremely well received by our members and guests.

Executive Assistant BSCAA NSW Division

Jane, I personally want to thank you for all of your support, advice, patience and all round kindness that you have given me over the last 3 or so years.  This event would not have been as successful without the valuable MC’s you have recommended and the support you provided me when it all just seemed too hard

Shona Dilley – Smart School Awards, Department of Education
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