Customer Service Loyalty Speakers

Rohan Lund

Rohan Lund is the Group Chief Executive Officer of the National Roads & Motorists' Association (NRMA). With a strong background in digital technology, strategy and innovation, Rohan brings a wealth of experience delivering transformation, across a range of customer-focused companies. Recently the Chief Operating Officer (COO) for Foxtel, Rohan's previous roles also include COO of Seven West Media, CEO of Yahoo!7 and Strategy Director for SingTel Optus.

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Ron 'Rowdy' McLean

As a CEO Ron 'Rowdy' McLean has turned around ailing companies. As an entrepreneur he has built success from the ground up. As a socialpreneur he has developed initiatives that make a real difference. His seminars are attended by thousands of people each year, he works with peak performing teams and leaders. Organisations choose Rowdy to develop their strategy to Play a Bigger Game! People rel ...

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Russel Howcroft

Through his appearances on ABC1s hugely successful show The Gruen TransferRussel has become the very public face of brand marketing and advertising in Australia. In fact according to media mogul, Harold Mitchell, Russel Howcroft has become a brand himself. ...

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Scott McKain

Scott McKain is an accomplished presenter and speaker who is currently a member of the prestigious 'Speakers Roundtable', a select group of just twenty top professional business speakers considered among the best in the world. Scott is a former Broadcast Journalist and TV commentator. He was watched by over two million people every week for eight years and has since positioned himself as a lecture ...

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Scott Steinberg

Scott Steinberg is the CEO of a management consulting and market research firm which helps clients more effectively connect, communicate and create lasting value. One of the world's best-known business strategists and communications experts, he serves as a strategic advisor to Fortune 500 corporations, non-profits, universities and startups, helping them identify emerging cultural, social and tech ...

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Shep Hyken

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations, customer service expert, professional speaker and New York Times and Wall Street Journal bestselling business author. Shep works with companies who want to build loyal relationships with their customers and employees. He has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in t ...

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Simon T. Bailey

Voted the best keynote speaker ever heard or used by the readers of Meetings and Conventions magazine, Simon T. Bailey is a compelling instigator who enriches people's lives by encouraging them to create the destiny they want. He does this by illuminating and then magnifying the brilliance inherent in everyone through his positively contagious energy and enthusiasm. His transformational insights, ...

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Stephen Lundin

For the last ten years Steve Lundin, Big Tuna Ph.D., has been living one long fish story. After chronicling the amazing customer experience provided by an unlikely group of fish mongers in Seattle, Steve has visited hundreds of organizations in all parts of the globe that have one thing in common; they are putting into action the old wisdom written about in the book FISH. Each variation is uniqu ...

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Stephen Ogden-Barnes

Steve Ogden Barnes is a retail marketing specialist with an extensive background in the profession and academia. He has delivered retail education programs, retail consultancy, seminars, lectures and conference, focusing on global retail trends, retail innovation, multi-channel retailing, retail strategy and sales promotion. Steve is a highly experienced speaker. He has delivered numerous in-com ...

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Stephen Simpson

You can't meet your goals without having a culture that supports your real needs internally. Stephen's main topic is UGR's, the 'Unwritten Ground Rules' that exist in every organisation. These rules dictate culture and therefore the success of leadership and any business. Stephen teaches how to identify negative UGR's such as "they say service is our number one priority, but we all know it isn't" ...

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A massive thank you to you both for all your assistance from selecting to co-ordinating the speakers for our annual ProLoan conference. Feedback was that this year’s speakers where the best they had EVER heard at ANY event. So this is pretty amazing, because they do go to a lot of sessions like these.

Director of Network Relationships - Proloan (aust) pty ltd

Again this year you and your team have been fantastic and extremely helpful.  In regards to you Sharm, you have been an absolute star and phenomenal help with our speakers and presenters, a great communicator, wealth of knowledge and so prompt with responding and looking at ways to cater to our needs.

Event Manager Fitness Australia

I would recommend, without hesitation, the services of Jane Rowland Smith and Ovations. Jane answered a last minute call to arrange a guest speaker for our principals. Nothing was too much effort, all was arranged within hours, and went very smoothly. The guest speaker was exactly what we required and our brief was followed. Thank you Jane and the team at Ovations.

Executive Director of Schools Catholic Education Diocese of Parramatta

All aspects of the process has always gone seamlessly with Ovations and we will continue to seek your assistance for the awards in the coming years.

Thank you again, your help has meant that our Awards are very professional and extremely well received by our members and guests.

Executive Assistant BSCAA NSW Division

Jane, I personally want to thank you for all of your support, advice, patience and all round kindness that you have given me over the last 3 or so years.  This event would not have been as successful without the valuable MC’s you have recommended and the support you provided me when it all just seemed too hard

Shona Dilley – Smart School Awards, Department of Education
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